How can we help you today?

Jersey: 01534 282850 
From abroad: +44 1534 282850 

Guernsey: 01481 703860 
From abroad: +44 1481 703860 

Isle of Man: 01624 637190 
From abroad: +44 1624 637190 

Gibraltar: 200 77737
From abroad: 00350 200 77737

Lines are open Monday to Friday 9am - 5pm except public holidays. Outside these hours please call 0800 032 5963 (+44 131 339 7609 from outside the UK). Calls may be recorded.

Please be prepared to answer some security questions so we can verify your identity.

You can find more information about fraud and staying safe in our Fraud & Security Centre

If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can.

If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN:

Lost or stolen cards or chequebooks

Jersey: 01534 282850 
From abroad: +44 1534 282850 

Guernsey: 01481 703860 
From abroad: +44 1481 703860 

Isle of Man: 01624 637190 
From abroad: +44 1624 637190 

Gibraltar: 200 77737
From abroad: 00350 200 77737

Lines are open Monday to Friday 9am - 5pm except public holidays. Outside these hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK). Calls may be recorded.

If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN.

Wherever you are in the world, emergency medical assistance is just a telephone call away.

24 hour Assistance Helpline (Lines open 24 hours a day)

Telephone: 020 8763 3040 
From abroad: +44 (0) 20 8763 3040

e-mail: internationalassistance@healix.com

Monday to Friday 9am - 5pm except public holidays.

Jersey: 01534 282850
From abroad: +44 1534 282850 

Guernsey: 01481 703860
From abroad: +44 1481 703860

Isle of Man: 01624 637190
From abroad: +44 1624 637190

Gibraltar: 200 77737
From abroad: 00350 200 77737

International banking customers
Telephone: 01534 282300
From abroad: +44 1534 282300

To use Telephone banking you need to be registered for the service and have your PIN and password.

Calls may be recorded. Calls charged at standard network rate.

Gold customers have access to Ten, one of Europe's leading concierge services, helping them make the most of their valuable free time - from flight and holiday bookings to last minute gifts.

Telephone: 02392 676060 
From abroad: +44 2392 676060

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

Classic Customers

Telephone: 0370 333 9091 
From abroad: +44 1268 508 018

Gold customers

Telephone: 0370 333 1993 

From abroad: +44 1268 508 018

Platinum customers

Telephone: 0370 909 3715 

From abroad: +44 1268 508 018 

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

Monday to Saturday 8am-6pm, Closed Sunday and UK Bank Holidays

Telephone: 0345 366 7004 
From abroad: +44 2381 244182

Calls may be recorded.

Monday to Friday 9am-5pm except bank holidays

For customers resident in the Channel Islands, Isle of Man or Gibraltar

Telephone: 01534 282880 

From abroad: +44 1534 282880

International banking customers

Telephone: 01534 282300 
From abroad: +44 1534 282300

Calls may be recorded.

Channel Islands, Isle of Man or Gibraltar properties

Jersey: 01534 282262 
Guernsey: 01481 703809 
Isle of Man: 01624 637676 
Gibraltar: 00350 200 14477

United Kingdom properties

Dedicated broker line: +44 1624 632444 
Existing borrowers: +44 1624 632323 
New borrowers (Buy to Let only): +44 (0) 1624 632345

Lines are open Monday to Friday 9am-5pm except bank holidays. Calls may be recorded.

Support for existing mortgage customers

You can now use our simple online form to request a:

• Mortgage statement
• Tax certificate
• Redemption quote
  

Properties based in Jersey, Guernsey, Isle of Man or United Kingdom:

Request a mortgage statement or tax certificate

Request a mortgage redemption quote

Properties based in Gibraltar:

Request a mortgage statement or tax certificate

Request a mortgage redemption quote