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Telephone banking
Overview
Our Telephone banking team can help you with your everyday banking needs including:
- checking your balance
- making transfers or payments
Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.
Emergency cash
If your debit card is lost or stolen, you can still access your cash using Telephone banking.
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01
Call Telephone banking and follow the options to speak to a customer adviser.
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The adviser will cancel your card, and then ask you some security questions.
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If you are registered for online banking or Telephone banking, the adviser may be able to generate an Emergency cash code for you. This will allow you to withdraw money from a cash machine, if required.
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You can access up to £300 if you are an online or Telephone banking customer or up to £40 if you're not. You’ll need to have a minimum of £20 in your account to use this service.
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The adviser will give you a 6-digit code that you can enter at any NatWest International, NatWest, RBS, Isle of Man Bank, Ulster Bank or Tesco Bank ATMs. The code must be used within 3 hours.