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Ways to Bank

Online Banking

Online Banking overview

Manage your money online on our fast and secure Online Banking service.

You can view your sterling accounts, make transfers, pay your bills, manage direct debits, set up and cancel standing orders as well as managing your text alerts. Not to mention letting us know your travels plans!

What can I do using Online Banking?

Account Summary

The Account Summary is the first screen you will see when you log in to Online Banking.

Payments

Whether you need to transfer to a third party or move money between your accounts, you'll find out how in the 'Payments and Transfers' section

Text alerts

Set up handy text alert notifications in the 'Alerts' section

Statements

Easily view and download bank account statements

Holiday plans

You can let us know online that you’re going on holiday if you plan to use your card aboard.

How to register for Online Banking

You can now sign up for Online Banking, Telephone banking and our Mobile app, all in one go and it only takes a few minutes.

  1. 01

    Have your sort code, account number and debit card handy

    You can find this on your statements, cheque book, or paying in book. You can also request this information in branch. It’s optional to provide your card number when you register, but this could make it easier to verify your identity.

  2. 02

    You'll receive an activation code

    Once you enter your details, if you’ve already registered a mobile number with us, we’ll send you an activation code via text.

    If you don’t have a mobile number registered we’ll send the code by post which will take slightly longer.

  3. 03

    Enter your activation code

    After you enter your activation code that’s it – you can start using Online Banking straight away!

Getting started with Online Banking

Watch our quick video for step by step instructions and you will be up and running in less than 5 minutes. Registering for Online banking also registers you for our telephone banking service.

Need a little help getting registered?

Complete our call back form

A member of our team will be in touch to talk you through how to register.

Chat to us

Use our online chat service where we'll guide you through getting started.

Improvements to our digital banking services

Our Mobile app and Online Banking service already provide convenient ways for you to carry out your day to day banking on Sterling accounts.

Over the next few months we’re adding new features so customers with Cash Management multicurrency accounts can use these services to manage their currency accounts on the go too.

Our Secure Banking Promise

Whether you’re banking online or using our Mobile Banking app, rest assured you're protected by our Secure Banking Promise.

1. We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information safe

2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3. We'll help you protect yourself with tips on staying secure and free tools for extra security protection

For more tips on staying secure, visit our Fraud & Security section.

Frequently asked questions

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