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Improving our digital services

New ways our Mobile app and Online Banking can help

Improvements to our digital banking services

Our Mobile app and Online Banking service already provide convenient ways for you to carry out your day to day banking.

Last year we started adding new features so customers with Cash Management multicurrency accounts can use these services to manage their currency accounts on the go too. We've got more changes planned this year that will provide you with new ways to arrange payments from your Sterling and multicurrency accounts.

All of your accounts in one place

If you’ve confirmed the signing rules for your accounts, you can now check the balances and review up to 2 years of transactions for all your NatWest International personal accounts on our Mobile app and Online Banking service.

When you log in you’ll see all personal Sterling accounts and any Cash Management multicurrency and fixed deposit accounts held in your name. Joint accounts will also be displayed if they’ve been set up with both parties to operate the account.

You won’t be able to choose which personal accounts can be viewed and managed on our Mobile app or Online Banking. They’ll all be automatically displayed even if you’ve previously chosen to exclude certain accounts from view in our ibanking service.

Arrange your payments on the go

You can now move money between all of your personal accounts using Online Banking. This includes transferring foreign currencies in your multi-currency accounts. You’ll be able to do this on the Mobile app from July 2021. 

More payment options will be introduced later this year so account holders can make international payments using our Mobile app and Online Banking service.  

Common questions

Our common questions below provide some more information on the changes. You can keep up to date with all of our digital updates in the ‘what’s new’ sections of the Mobile app and Online Banking.

If you’d like to discuss how these new features impact the way you currently manage your accounts, please get in touch.

Find out more about our Mobile app and Online Banking

Our Mobile app

Manage your finances from the palm of your hand with our Mobile app

Check your balance, pay bills, transfer money, get cash without your card and more with the NatWest International Mobile app.

App available to Online Banking customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries.

Online Banking

Keep track of your finances 24/7 with our Online Banking service

Manage your Sterling accounts, transfer money, pay bills, manage direct debits and standing orders and manage text alerts online.

Online Banking available to customers aged 11+ with a NatWest International account.

Get in touch

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