Help with our Mortgage Broker Portal
Only for use by Mortgage Intermediaries.
Customers must be 18+ and resident in the Channel Islands or the Isle of Man.
Currently the Broker Service does not extend to Gibraltar.
Application process
The customer & property info you'll need when submitting an application
Supporting and guidance documents
- Evidence of deposit (PDF, 372 KB)
- Proof of address (PDF, 165 KB)
- Proof of identity (PDF, 143 KB)
- How to certify a document (PDF, 38 KB)
- How to certify a passport (PDF, 106 KB)
- Employer letter template - Jersey (PDF, 474 KB)
- Employer letter template - Guernsey (PDF, 462 KB)
- Employer letter template - Isle of Man (PDF, 458 KB)
- Proof of income (PDF, 496 KB)
Frequently asked questions
Submitting mortgage application documents
Other common questions
Trouble shooting: help with our online broker portal
Here are a few quick and easy ways that can help resolve issues you might be experiencing with our online mortgage broker platform.
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01
STEP 1 – Check you using the correct operating system & browser
Our portal is designed to work on the following devices, operating systems and web browser versions:
Device
Operating system
Web browser version
Windows
Windows 10
Chrome (93)/Edge (92)/ Firefox (91)
Windows
Windows 10
Chrome (92)/Edge (91)/ Firefox (90)
Android
Android 11
Chrome/Firefox/Samsung browser
Android
Android 11
Chrome/Firefox/Samsung browser
iPad
iOS 14 (latest)
Chrome/Safari
iPad
iOS 13 (latest -1)
Chrome/Safari
MacBook
11.5 Big Sur (latest)
Safari (14)/ Chrome (93)
MacBook
10.5 Catalina (latest -1)
Safari (13)/ Edge (92)
iPhone
iOS 14 (latest)
Chrome/Safari
iPhone
iOS 13 (latest -1)
Chrome/Safari
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02
STEP 2 – Clear your browsing history
If you're running on a supported device, operating system and web browser version, then:
- Clear your browser history
- Restart your device
- Try again
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03
STEP 3 – Get in touch with your Mortgage Specialist
If the same error is experienced, you'll need to get in touch with your Mortgage Specialist with a description of what is happening.
Please include:
- What you are trying to do
- The application reference (if there is one)
- The device you're using
- The operating system installed on your device
- The web browser version you're using
- A screenshot of the whole screen
For example: "I’m trying to Edit the application NWI-00001112 with Chrome V102.0.5005.63/ Desktop Windows 10, however the screen becomes frozen - please see attached screenshot."
Need to ask a question?
Phone your local Broker Team
Jersey: 01534 282262
Guernsey: 01481 703809
Isle of Man: 01624 637676
Our lines are open Monday to Friday 9am – 5pm, excluding bank holidays.
Calls may be recorded.
Email us
If you have not spoken with us before then please email our dedicated broker team.
Mortgage Brokers who have been accepted onto our Broker Panel should contact their Mortgage Specialist on their direct email address.