Making it easier to open an account with us

It's important that banks work hard to create processes that help prevent money laundering. This is when criminals try to disguise money that has been made illegally, to use it for their own future purposes.

To do this, criminals often attempt to open a bank account using fake or stolen ID. We try to stop this by verifying all of our new customers as genuine, by asking for proof of identity and often current address.

If you are applying online, we try our best to complete this electronically, using our security partners Mitek, so the process is as easy as possible for you.

Yes. Mitek use a TLS encrypted connection to keep your data secure. They delete all copies of your documents and ID as soon as the identity check is completed.

As part of the verification process when opening an account, we may share your contact details with Mitek and they will share identity verification information with us.

Yes, you may be invited to use Mitek if you want to make a change to your account, such as adding a new party or changing your name.