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Coronavirus (COVID-19) Support

We're here to help you

An update from us

We understand that these are uncertain times, and many of you may be worried. If you’re concerned about being affected financially or being unable to get to the branch due to coronavirus, we’re here to help.

We will use this page to let you know what help and support is available, and to give you updates on our services.

Support for Personal & Premier customers

We know that you may be worried about being impacted financially due to coronavirus (COVID-19). We have put a range of measures in place to help support you if you're experiencing financial difficulties as a result of the outbreak.

Please note that if you decide to call us, calls may be recorded for training and monitoring purposes.

What can we help you with?

Support for business customers

We've put a range of measures in place to help support you and your business if you're experiencing financial difficulties as a result of the outbreak.

Please note that if you decide to call us, calls may be recorded for training and monitoring purposes.

What can we help you with?

Business Loan: We're part of the Disruption Guarantee Scheme

If you are concerned about being impacted financially due to coronavirus (COVID-19), or being unable to get to the bank, we are here to support you.

If you need our help please speak to your usual point of contact or get in touch.

Looking for funding to support your business through these challenging times?

We want to reassure you that we are working closely with local government to ensure that you can continue to operate during this difficult time.

Through a Government Disruption Guarantee Scheme, our existing Business Banking customers (Sole Traders, Partnerships, Limited Companies, Charities and Clubs and Societies) can apply for a loan to assist trading through this period.

Available to certain sectors in Jersey, Guernsey, Isle of Man and Gibraltar. Other eligibility and exclusions apply.

Beware of scammers

Scammers are taking advantage of the worry and uncertainty being caused by coronavirus (COVID-19). It could be easy to let your guard slip, but keeping your money safe and secure really is more important than ever.

With scammers looking to exploit every opportunity they can, don’t become a victim – by sharing the tactics scammers are using right now, we can help you keep yourself, your family, friends and those in your local community safe. 

For more information on how we can help keep you and your money safe and secure, please visit our security centre.

Ways to bank at home

Our range of digital banking services could help you bank more easily at a time and place that suits you.

Our mobile app

Manage your finances from the palm of your hand with our mobile app

Check your balance, pay bills, transfer money, get cash without your card and more with the NatWest International mobile app.

Our Mobile app is available to customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries.

Online banking

Keep track of your finances 24/7 with our online banking service

Manage your sterling accounts, transfer money, pay bills, manage direct debits and standing orders and manage text alerts online.

Online banking is available to customers aged 11+ with a NatWest International account.

Something else we can help you with today?