Coronavirus | NatWest International

In order to support social distancing recommendations and provide support for both our community and our colleagues, we regret that we're unable to provide face to face banking services in all of our branches until further notice. 

Please only come to branch if it’s absolutely critical and you’re unable to do what you need to do using our digital banking services on online banking or our mobile app.

We'll be extending our opening hours for some branches from Monday 20 July 2020:

Jersey

• St Brelade branch: Monday - Friday, 09:30-16:00
• Longueville branch will temporarily remain closed

Guernsey

• St Sampson branch: Monday - Friday, 09:30-16:30
• Cobo branch will temporarily remain closed

We understand that this may be causing inconvenience, however please bear with us during these unprecedented times. Please continue to use our digital services for your day to day banking needs; we would ask you only visit a branch if it is absolutely critical.

You can visit our Branch Locator tool to see the latest updates on which branches are remaining open in your local area.

We're currently experiencing extremely high call volumes and apologise for any delay in helping with your request.

If you’re impacted financially due to the coronavirus (COVID-19) pandemic and require financial support within the next 72 hrs, please call us and one of our colleagues will answer your call as soon as possible.

To allow us to focus on customers who need us urgently, please avoid calling the line if financial support is not required in the next 72 hrs. Instead, if you have a general question about the support available that is not answered on our Support Centre, please complete our support form and a member of our team will contact you as soon as possible.

The majority of our Gold account benefits are travel related and, based on current travel restrictions, we have decided to suspend the monthly £18 Gold account fee with immediate effect for all existing Gold account customers

Whilst the fee is suspended you will still be covered by all the Gold account benefits including the ability to make claims under our travel insurance. We will keep the suspension of the monthly fee under review and will advise you when the fee is reintroduced.

During this period we will not be accepting any new Gold account applications or requests to upgrade accounts to Gold from existing customers.

Mortgage payment breaks of up to 3 months and additional support on NatWest International Mortgages may be available to you to support with the impact of coronavirus. You can find out more and enquire about your support options here.

Loan payment breaks of up to 3 months and additional support may be available to you on NatWest International loans, to support with the impact of coronavirus. You can find out more and enquire here.

Request up to £500 interest free on your arranged overdraft

If you have been financially impacted by coronavirus (COVID-19), you can request up to £500 interest free on your existing arranged overdraft, or up to your existing arranged overdraft limit if lower than £500.

The interest free period will take effect from the application date and be applied to your account for 3 months.

More about interest free overdraft

Request an increase in your NatWest International Debit Card cash withdrawal limit of up to £500 to help you access your money. To do this, please get in touch.

To help pay for the things you need, without handling cash, the contactless payment limit on all debit cards will be increased from £30 to £45, from 1st April.

We understand that, to help pay for the things you need, you may need access to cash but may not have a means of travelling to a branch or cash machine.
 

We have a team on hand to talk through the options available to you. If you need to access cash but are unable to, please call us on the relevant number below or complete our support form and we'll be in touch as soon as possible.
 

Jersey: 01534 282850 

Guernsey: 01481 703860 

Isle of Man: 01624 637190 

Gibraltar: 200 77737
 

Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded. Calls charged at standard network rate.

If you need further assistance with your finances, visit our struggling financially page to explore the different ways we can support you.