We're here to help you

Visiting a branch

In order to support social distancing recommendations and provide support for both our community and our colleagues, we regret that we're unable to provide face to face banking services in all of our branches until further notice. 

We understand that this may be causing inconvenience, however please bear with us during these unprecedented times. Please continue to use our digital services for your day to day banking needs; we would ask you only visit a branch if it is absolutely critical.

You can visit our Branch Locator tool to see the latest updates on which branches are remaining open in your local area.

Calling us

We're currently experiencing extremely high call volumes and apologise for any delay in helping with your request.

If you’re impacted financially due to the coronavirus (COVID-19) pandemic and require financial support within the next 72 hrs, please call us and one of our colleagues will answer your call as soon as possible.

To allow us to focus on customers who need us urgently, please avoid calling the line if financial support is not required in the next 72 hrs. Instead, if you have a general question about the support available that is not answered on our Support Centre, please complete our support form and a member of our team will contact you as soon as possible.

Mortgage payment breaks and additional support on NatWest International Mortgages may be available to you if you anticipate not being able to make your payments.

Find out more & enquire here

Loan payment breaks and additional support may be available to you on NatWest International loans, if you anticipate not being able to make your payments.

Find out more & enquire here

We understand that, to help pay for the things you need, you may need access to cash but may not have a means of travelling to a branch or cash machine.

We have a team on hand to talk through the options available to you. If you need to access cash but are unable to, please call us on the relevant number below or complete our support form and we'll be in touch as soon as possible.

Jersey: 01534 282850 

Guernsey: 01481 703860 

Isle of Man: 01624 637190 

Gibraltar: 200 77737

Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded. Calls charged at standard network rate.

Request an increase in your NatWest International Debit Card cash withdrawal limit of up to £500 to help you access your money. To do this, please get in touch.

To help pay for the things you need, without handling cash, the contactless payment limit on all debit cards will be increased from £30 to £45, from 1st April.

The majority of our Gold account benefits are travel related and, based on current travel restrictions, we have decided to suspend the monthly £18 Gold account fee with immediate effect for all existing Gold account customers

Whilst the fee is suspended you will still be covered by all the Gold account benefits including the ability to make claims under our travel insurance. We will keep the suspension of the monthly fee under review and will advise you when the fee is reintroduced.

During this period we will not be accepting any new Gold account applications or requests to upgrade accounts to Gold from existing customers.

If you need further assistance with your finances, visit our struggling financially page to explore the different ways we can support you.

If you are concerned about being impacted financially due to coronavirus (COVID-19), or being unable to get to the bank, we are here to support you.

If you need our help please speak to your usual point of contact or get in touch.

Looking for funding to support your business through these challenging times?
We want to reassure you that we are working closely with local government to ensure that you can continue to operate during this difficult time.

Through a Government Disruption Guarantee Scheme, our existing Business Banking customers (Sole Traders, Partnerships, Limited Companies, Charities and Clubs and Societies) can apply for a loan to assist trading through this period.

Available to certain sectors in Jersey, Guernsey, Isle of Man and Gibraltar. Other eligibility and exclusions apply.

More about the Disruption Guarantee Schemes

For Business Banking, Corporate & Commercial and Local Real Estate customers

As part of our commitment to supporting our customers who may be affected by the impact of Coronavirus (COVID-19) we have removed all electronic payment charges for the next 12 months. The new tariff will apply from 9 April 2020 to 8 April 2021.

We’re monitoring the potential impact of Coronavirus (COVID-19) for our customers to ensure we can support them appropriately through any period of disruption, if you have any questions or concerns please do speak to your usual contact at the bank. We’re here to help. 

Tariff for Business Banking, Corporate & Commercial and Local Real Estate customers

Visiting a branch

In order to support social distancing recommendations and provide support for both our community and our colleagues, we regret that we're unable to provide face to face banking services in all of our branches until further notice. 

We understand that this may be causing inconvenience, however please bear with us during these unprecedented times. Please continue to use our digital services for your day to day banking needs; we would ask you only visit a branch if it is absolutely critical.

You can visit our Branch Locator tool to see the latest updates on which branches are remaining open in your local area.

Calling us

We're currently experiencing extremely high call volumes and apologise for any delay in helping with your request.

If you’re impacted financially due to the coronavirus (COVID-19) pandemic and require financial support within the next 72 hrs, please call your usual contact or call us on one of our listed numbers and one of our colleagues will answer your call as soon as possible.