Visiting a branch
In order to support social distancing recommendations and provide support for both our community and our colleagues, we regret that we're unable to provide face to face banking services in all of our branches until further notice.
We understand that this may be causing inconvenience, however please bear with us during these unprecedented times. Please continue to use our digital services for your day to day banking needs; we would ask you only visit a branch if it is absolutely critical.
You can visit our Branch Locator tool to see the latest updates on which branches are remaining open in your local area.
Calling us
We're currently experiencing extremely high call volumes and apologise for any delay in helping with your request.
If you’re impacted financially due to the coronavirus (COVID-19) pandemic and require financial support within the next 72 hrs, please call us and one of our colleagues will answer your call as soon as possible.
To allow us to focus on customers who need us urgently, please avoid calling the line if financial support is not required in the next 72 hrs. Instead, if you have a general question about the support available that is not answered on our Support Centre, please complete our support form and a member of our team will contact you as soon as possible.