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Planned updates
In order to keep our systems up to date we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we aim to do this in the early hours of the morning.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Mobile app
Service working normally
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Online banking
Service working normally
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Websites
Service working normally
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Cora and Web chat
Service working normally
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Payments
Service working normally
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Debit cards
Service working normally
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Branch
Service working normally
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ATMs
Service update
To ensure that we continue to provide you with a reliable service we will be carrying out essential maintenance to our cash machines for approximately 2 hours between 01:00am and 03:00am on Tuesday 20th May 2025. This means that during this time access to cash and all other services will be unavailable at our ATMs.
Debit card holders will not be able to use cash machines of other financial institutions.
Credit card holders will be able to use cash machines of other financial institutions.
‘Get Cash’ facilities cannot be used during this time. PINs issued before or during this period may still be used but will only be available for their normal 3 hour lifespan. They cannot be re-issued or extended so you should time your visit to the machine you have chosen to avoid the period of the outage.
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Telephone services
Service working normally
You can access banking services through our digital channels, online banking or our mobile app.
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