Reporting Fraud | Security Centre | NatWest International

Reporting fraud

How to report suspicious transactions, emails, phone calls or texts

We will never ask you for your full PIN or password. If you are asked for this, it will be a scam and should be reported to us.

Reporting fraud or suspicious activity

Report fraud on your bank account

Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it to us.

Jersey

01534 282850

From abroad: +44 1534 282850

Guernsey

01481 703860

From abroad: +44 1481 703860

Isle of Man

01624 637190

From abroad: +44 1624 637190

Gibraltar

200 77737 or 200 73200

From abroad: 00350 200 77737 or 00350 200 73200

Monday to Friday 7am - 7pm, Saturday 8am - 1pm, Sunday closed.

Outside these hours please call 0800 032 5963 (+44 131 339 7609 from abroad).

Please be prepared to answer some security questions so we can verify your identity. Calls may be recorded.

Report fraud on your credit card

Have you noticed a suspicious transactions on your NatWest International credit card?

You can report it to us by calling:

0800 161 5153

Lines open 24 hours a day

Calling from outside the UK?

 (0044) 126 850 8020

Lines open 24 hours a day

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

Please be prepared to answer some security questions so we can verify you. Calls may be recorded.

Report a suspicious email or text message

Report a suspicious email

 

If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing@natwestint.com.

 

However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 0800 161 5154 (Minicom 0845 900 5961). From abroad please telephone +44 1268 500874 (Minicom +44 118 963 9148).

 

Reporting a suspicious text message

 

If you have received a suspicious text message referring to NatWest International, please forward the text to us at 0044 7860 009378 (Gibraltar customers please text 0034 638 444947).

 

Standard network rates apply. Please contact your network provider for more information on charges.

Don’t recognise a transaction?

If you don't recognise a payment on your statement it could be because the company you have made a payment to may have a different trading name from the one you expect. For example, if you bought something from Argos, it could appear on your statement as 'Home Retail Group'.

A quick internet search can help, or check our list of common retailers and service providers, and their trading names.

View a list of common retailers
Protect yourself online with IBM Rapport

When it comes to identity fraud, even anti-virus software and a firewall aren’t always enough. That’s because criminals can bypass these defences to obtain your login details.

To help protect you when you’re online, download the free IBM Rapport security software. IBM Rapport protects you by

Shielding your Online Banking details from preying eyes

Protecting your card details when shopping online

Protecting your personal details

More about IBM Rapport
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