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How will it work?
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01
Notification or text message
You’ll receive a notification or text message from us saying that we need to speak with you.
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02
Log in
Log in to the mobile app to make a secure call.
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03
Confirm your identity
You’ll be asked to confirm your identity using your usual method, such as biometric approval or passcode, so we know we’re talking to the right person.
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04
Start secure call
Check you’ve got a stable internet connection before you start the call.