This accessibility statement applies to NatWest International products and services.
Our commitment
We believe in offering digitally accessible services to our customers. While we’ve made progress, we know there’s still more to achieve.
We recognise that everyone’s needs are different, so we aim to make banking as accessible as possible for our customers, including those with disabilities and long-term health conditions.
Our approach
Our vision is to become an accessible bank by design.
We use a set of Digital Accessibility Standards (pdf) aligned to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) v2.2 AA. These standards include information and resources to help ensure that our applications and systems are built to be digitally accessible.
Support
Our charity partner AbilityNet provides support and advice on how to make your device easier to use if you have a disability. This is called My Computer My Way, and is available from the AbilityNet website.
In addition, we offer Banking My Way, a service that allows you to record information about the support or adjustments you need to make banking easier.
How accessible are we currently?
We want as many people as possible to be able to use our digital products and services. For example, we:
- Support browser or device settings to change colours, contrast levels and fonts.
- Support keyboard or speech recognition software to navigate our products.
- Provide alternative text and logical heading structures to support screen readers.
- Ensure links have meaningful text that shows the user what to expect when they click on it, instead of using “click here”.
- Improved form navigation with labelled fields and a logical tab sequence.
How we prepared this statement
This statement was prepared on 04/04/2025. It was last reviewed on 14/04/2025.
This website is continually reviewed against the WCAG 2.2 AA standard and tested using automated testing tools by our website teams.
Our mobile apps are continually reviewed against the WCAG 2.2 AA standard and tested using automated testing tools by our mobile teams.
We welcome feedback
We research and test our design with customers who have a variety of needs, we value all feedback so we can learn and improve.
Let us know how we’re doing and what more we can do.
Please chat to Cora on this page or via your Mobile App. Or you can send us feedback through this feedback form.