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One of the primary Gold benefits is the travel insurance. The built in travel insurance offers comprehensive cover when travelling and includes winter sports cover.

If you experience difficulties while abroad, you can rest easy with the 24/7 emergency medical assistance. Wherever you are in the world, one simple phone call will provide you with instant help and support, day or night.

• Family cover includes you and your partner, plus any dependent children under age 18 at the start of the journey, (under 23 if they’re in full-time education). 
• Children must be living at the home address (or with the other parent), and be neither married or in a civil partnership.
• Your partner is the person you, the account holder, lives with at the same home address in a relationship, whether married or cohabiting.

Travel Insurance Guide

For more information on how coronavirus (COVID-19) affects your Gold account travel insurance, please review our frequently asked questions.

Emergency medical assistance and claims

If you are injured or ill while you are away, please contact us on:

Emergency Assistance Service: 020 8763 3040
From abroad: +44 (0) 20 8763 3040
email: InternationalHealthcare@healix.com

Lines are open 24 hours a day, 365 days a year

Non-emergency claims

For non-emergency claims, please contact us on:

Membership Services: 023 9267 6060
From abroad: +44 (0) 23 9267 6060
email: natwest.insurance@allianz-assistance.co.uk

Lines are open 9am to 5pm, Monday to Friday.

Only available to Gold account customers. Gold travel insurance is underwritten by AWP P&C SA and administered in the UK by Allianz Global Assistance.

NatWest International has teamed up with Ten, a leading lifestyle management company to bring Gold account customers a 24/7 concierge service.

Our members enjoy a whole host of exclusive dining, travel, entertainment and retail benefits that have been negotiated with world-leading brands by our team of specialists.

• Unlimited dining, travel and ticket requests
• Savings on flights departing from the UK with Ten’s partnered airlines including various long-haul destination flights with British Airways.
• 20% off Priority Pass membership with access to more than 450 airport lounges.
• Discounts on Virgin Experience days with over 1,200 experiences to choose from.
• Access to the experts at Ten concierge

How to get started with Ten
 

Email Ten concierge: lifestyle-benefits@tengroup.com

When emailing Ten concierge, please remember to include your full name and details of how they can help you.

Call our Membership Services: +44 (0) 2392 676060

Lines open Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

If you’re calling outside of these hours, please call 0207 479 3447.

The insurance works alongside your existing car insurance. It covers the cost of your excess if you have to make an ‘at fault’ claim where the damage to your vehicle is greater than your excess limit. Should you need to make a claim on your car insurance, you pay your excess as normal and then claim it back. Cover is available for persons who own and insure their private motor vehicle. £3,000 is the limit under the policy.

To notify the Insurer of a claim:

Policy Number: NWI - PME

Membership Services: 02392 676060
Monday to Friday 9:00am – 5:00pm

email: natwest.insurance@allianz-assistance.co.uk

You must give all information or help that you are asked for. Further details of how to claim are included in the policy document.

Car Rental Loss Damage Waiver Insurance

£50,000 (or equivalent in local currency incurred as a result of damage, fire, vandalism, theft of use of the rental vehicle. £20 per day (up to a maximum of £200) if the Car rental is cancelled or cut short on the advice of a physician. £200 to pay for drop-off charges incurred through the car rental station following an accident or illness. £50 for calling out a locksmith if a named beneficiary unintentionally locks their keys in the rental vehicle.

To notify the Insurer of a claim:

Policy Number: NWI - LDW

Membership Services: 02392 676060
Monday to Friday 9:00am – 5:00pm

email: natwest.insurance@allianz-assistance.co.uk

This insurance provides cover for rental periods of up to 31 days. Cover is available for persons aged 21 to 84, at the time when the car rental booking is made.

Only available to Gold account customers. Private Motor Excess Insurance & Car Rental Loss Damage Waiver Insurance provided by AWP P&C SA and administered in the UK by Allianz Global Assistance.