Exciting changes to our Library Place branch

The redesigned branch reopened on 13 March 2023 and offers all of the original services, which you'll find listed on our branch banking webpage.

We’ve simplified and modernised Library Place branch to enable all our customers’ to bank in a way that best suits them.

Sustainability is really important to all of us so where we could, we’ve used local materials and contractors to complete the build. A few examples of these are our Jersey oak, recycled furniture, fabrics and flooring to name but a few.

We’ll be launching the exciting new Market Stall and Community Event spaces; which are networking and educational areas.

The new Market Stall concept aims to support our customers, local businesses and charities by providing them with a free space to promote their products and services, encouraging enterprise growth within the local community, helping people, families and businesses to thrive. Details of the events programme will be available to customers and signposted in branch.

The new Community Event spaces will give us the opportunity to host educational sessions to build digital confidence; support with financial wellbeing including scam awareness and key moments that matter.

Yes, on a self-serve basis. We temporarily converted our Bath Street branch to a full service branch while the refurbishments took place in Library Place. Now that Library Place has reopened, our Bath Street branch has returned to a self-serve only branch where you’ll find ATMs, Cash Deposit Machines and Bulk Coin machines.

Depending on what you need to do, there are other options available to you, including our online banking, mobile banking and telephone banking services. Visit our Ways to Bank page for help and guidance on how to use these banking services.

Should you need further assistance, call our team on 01534 282828 (Mon - Fri, 9am to 5pm except Wed 10am - 5pm) or visit us in branch and we’ll do everything we can to help.

Whilst we are closing Library Place during construction, our outside ATMs will remain open for use for the whole period. Our Bath Street branch has a further two ATMs outside for use. 

We’re now ready to welcome customer expressions of interest to use the following spaces:

• Our Market Stall will give local businesses and charities the opportunity to showcase their products and services in a front of house position in the branch.
• Our flexible, free community event spaces provide an area for our customers to deliver educational, awareness and community sessions.

Register your interest

If you’re unhappy with our branch changes or anything else in this communication, please visit our page for details of how to raise a complaint.