Mortgage assistance

Difficulty paying your mortgage

Talk to us

We understand worrying about paying your mortgage either now or in the future can cause a great deal of stress, but it’s important to talk to us, so please do get in touch. Our friendly team is on hand to help you.

We’ll listen to you and walk you through the options available to help. You don’t have to have missed a payment to benefit from discussing your concerns.

Before you visit or call

Your call or visit will be more effective if you provide some important information such as:

  • your mortgage account number (it’s on your annual statement or any mortgage paperwork we have sent you)
  • your income including any benefits you receive
  • your bills
  • other outgoings

You should be able to find most of this information on your bank statements.

Our local contact numbers

Lines are open Monday to Friday 9am to 5pm GMT except public holidays. Calls may be recorded.


01534 282828


01481 703800

Isle of Man

01624 697900


00 350 200 73200

International customers

+44 1624 632323

Practical actions that you can take

Free debt advice

Obtain free debt advice

Reduce outgoings

Reduce your outgoings

Additional support

Check if you're eligible for support

Prioritise debts

Consider which debts to pay first

Top tips

Tips on things to avoid

Common questions

Something else we can help you with?