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Struggling Financially

Repayment Breaks

Payment Support available to our Personal and Premier customers

We've put a range of measures in place to help if you're experiencing financial difficulties. Please note that if you decide to call us, calls may be recorded for training and monitoring purposes.

What kind of support do you need?

More information about the repayment breaks we offer

Information about loan repayment breaks

What is a loan payment break?

A payment break allows you to stop paying your loan for the agreed period of time.

If full payments are not made to your loan, there may be circumstances in which we have to inform Credit Reference Agencies and this may impact your credit rating/score. The extent of the impact to your credit rating/score will depend on your overall financial profile. If this is the case, we will inform you during your application.

For further information on the impact you should speak with an independent debt advice agency who can give you support and advice.

Details of free money advice agencies (PDF, 29KB)

What happens to my payments, how will that impact my loan going forward?

  • A loan payment break will give you a break of up to 3 months from your loan payments.
  • The term of your loan will not be extended.
  • At the end of your payment break you will be required to make catch up payments in addition to your usual monthly Direct Debit in order to cover the full payments you would have made and interest that has built up during the payment break period.

Here are some things to consider before applying for a loan payment break:

  • When your monthly payments restart, your usual direct debit will recommence and the payment(s) you have missed, along with the accrued interest will be repaid separately. This will mean that you pay more for a period of time.
  • We will contact you towards the end of your payment break to confirm how you would like to make these additional payments.
  • The total amount of interest you pay over the term of the loan will increase.
  • Your loan term will not be extended and the settlement date will remain the same.

Information about mortgage repayment breaks

What is a mortgage payment break?

A payment break allows you to stop paying your mortgage for the agreed period of time.

If full payments are not made on your mortgage, there may be circumstances in which we have to inform Credit Reference Agencies and this may impact your credit rating/score. The extent of the impact to your credit rating/score will depend on your overall financial profile. If this is the case, we will inform you during your application.

For further information on the impact you should speak with an independent debt advice agency who can give you support and advice.

Details of free money advice agencies (PDF, 29KB)

What happens to my payments, how will that impact my loan going forward?

A mortgage payment break means a break of up to 3 months from your mortgage payments (at a time), and you will need to make up these payments through the existing term of your mortgage.

At the end of your payment break your monthly repayments will be re-calculated and will increase to cover the payments you would have made and any interest that has continued to build during the break period. This ensures that your mortgage is repaid in your original mortgage term, as your mortgage term will not be extended.

Here are some things to consider before applying for a payment break:

At the end of the payment break your monthly repayments will be recalculated and you will see an increase in your monthly payments

The total amount of interest you pay over the term of the mortgage will increase

Your mortgage term will not be extended

Eligibility criteria and conditions apply.

Other important information you need to be aware of:

A mortgage repayment break can help with a temporary reduction in outgoings. However, your mortgage balance will increase and you will pay more over the term of your mortgage. So, it’s important that you only apply if you’re currently having difficulties making your mortgage payments.

We may ask you for further information depending upon your circumstances, please make sure all the information is correct. If not, this will cause a delay in dealing with your request.

One of our team will contact you to discuss your financial circumstances and your requirements.

If full payments are not made on your mortgage, there may be circumstances in which we have to inform Credit Reference Agencies and this may impact your credit rating/score. The extent of the impact to your credit rating/score will depend on your overall financial profile. If this is the case, we will inform you during your application.

For further information on the impact you should speak with an independent debt advice agency who can give you support and advice.

Details of free money advice agencies (PDF, 29KB)

Apply for a repayment break

Which product do you want to apply for a repayment break for?
Have you already received payment support from us in relation to this loan?
Payment support includes a payment break.
Can you afford to begin or continue making your loan payments?

Great, now we need you to confirm this

Open the form below to confirm your details and that you will be starting your full monthly loan repayments to include any interest that has continued to build during your loan break.

What support would you like to apply for?

Nearly there...

In order to process your request to extend your loan payment break, we'll need some further information from you:

  • Your name
  • Your date of birth
  • Your email address
  • Your phone number
  • Your loan reference number
  • Some additional information about your financial circumstances

We'll need to confirm your details and will then be in touch to discuss your options

At the next stage we'll ask you to provide:

  • Your full name
  • Your date of birth
  • Email address
  • Contact Number

Nearly there...

In order to process your request for a loan payment break, we'll need some further information from you:

  • Your Name
  • Your date of birth
  • Your email address
  • Your phone number
  • Your loan reference number
  • Some additional information about your financial circumstances
Have you already received payment support from us in relation to this mortgage?
Payment support includes a payment break.
Can you afford to pay any funds towards your mortgage?

No, I cannot afford to pay any of my mortgage payment at present

So that we can best support you at this time, we need to get some information from you...

Yes, I can pay a reduced amount

So that we can best support you at this time, we need to get some information from you...

I would like to discuss my options for restructuring my mortgage over a different term

So that we can best support you at this time, we need to get some information from you...

Can you afford to pay any funds towards your mortgage?

No, I cannot afford to pay any of my mortgage payment at present

So that we can best support you at this time, we need to get some information from you...

Yes, I can pay a reduced amount

So that we can best support you at this time, we need to get some information from you...

I would like to discuss my options for restructuring my mortgage over a different term

So that we can best support you at this time, we need to get some information from you...