Why are my text alerts not being sent to me?
Please ensure the mobile number you have provided is a valid UK Channel Islands or Isle of Man mobile number and you have selected either the 'Text' or 'Email and text' option in your Alert settings in Online Banking.
There are a number of reasons which may explain why you have not received a text Alert.
- Network problems
- Out of coverage
- Phone turned off or full (i.e. no space for messages)
- Phone number no longer active
- You have not provided a valid UK Channel Islands or Isle of Man mobile number
Another possible reason is that your account may not have been in a status that would trigger an alert.
Although we try to ensure that all alerts are sent to you when you need them, we can't guarantee this every time. You shouldn't rely on this service alone to give you the most accurate information.
If you believe you should have received an alert please call telephone banking.
You can get in touch by calling:
Jersey
01534 282850
From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850
Guernsey
01481 703860
From abroad: +44 (0) 1481 703860
Relay UK: Call 18001 01481 703860
Isle of Man
01624 637190
From abroad: +44 (0) 1624 637190
Relay UK: Call 18001 01624 637190
Gibraltar
200 77737
From abroad: 00350 200 77737
Relay UK: 18001 00350 200 77737
International banking customers
01534 282300
From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300
Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.