I applied for a personal loan online, what happens next?
There are three possible personal loan application outcomes:
There are three possible personal loan application outcomes:
Congratulations. You'll receive confirmation of your loan account details in the next few days, via secure inbox or by post.
Don't worry if you notice the loan account has been opened before you receive your loan funds. This is normal and you should expect to receive the funds shortly.
You can expect the money in your account within 48 hours (Monday - Friday).
If you finished, but we've asked you to provide more information, we've received your application.
We'll be in touch within 10 working days. We just need to check your details and we will get back to you if we need more information.
Alternatively, you'll receive an application pack in the post detailing exactly what documents we require, which you can provide in branch or by post.
We're really sorry about that. We understand this might be disappointing, but we can only approve applications that meet all of our criteria.
To help you understand why we decline some applications, you could read our guide to borrowing and credit scoring. This might help you when making future credit applications.
Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support.