We review all background information on the transaction and if anything looks unusual then you will be asked to confirm its really you making the payment.
No, declining the transaction stops only the payment being made.
The payment to the retailer is stopped and no money will leave your account.
You can use any device that you use to access your mobile app.
Yes, you can use fingerprint, face ID or passcode.
Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support.
