How do I report a phishing email or scam email?
At NatWest International we will never ask our customers for any personal information by email. You should not respond to any email asking you to divulge your full PIN or password we would only ever ask for random characters.
If you have received a fraudulent or suspicious email and not responded to it please forward the email to phishing@natwest.com.
However, if you have responded to the email and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself please contact us immediately.
You can get in touch by calling:
Jersey
01534 282850
From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850
Guernsey
01481 703860
From abroad: +44 (0) 1481 703860
Relay UK: Call 18001 01481 703860
Isle of Man
01624 637190
From abroad: +44 (0) 1624 637190
Relay UK: Call 18001 01624 637190
Gibraltar
200 77737
From abroad: 00350 200 77737
Relay UK: 18001 00350 200 77737
International banking customers
01534 282300
From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300
Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.
Outside these hours, please call 0800 032 5963 or +44 (0) 131 339 7609 from abroad.
Visit our Security Centre on natwestinternational.com for further advice on handling phishing e-mails and other security issues such as viruses spyware and trojans.