I have not received a debit card, what should I do?

If you are expecting a new debit card it should be with you within 10 to 15 working days. If you do not receive your card in that time, please contact us.

However, please be aware that if you haven't used your card for a period of at least 13 months prior to expiry, we don't automatically replace your card. If at any time you go on to require a card, please contact us and our staff would be more than happy to order you one. 

Please note: You can access your full debit card details within the mobile app, allowing you to continue transacting online while you wait for your card to arrive in the post.

If you need to contact us to discuss your debit card, in order for us to help you as quickly as possible, we need you to log in to your online banking or mobile app and chat to Cora, please see the steps below:

• Online banking - Log into Online Banking. From your home screen, click 'Chat to Cora' to start a chat and type 'debit card not arrived'
• Mobile app - Go to the home screen of your mobile banking app. Tap 'Help' at the bottom of the screen, then 'Chat to Cora' to start a chat and type 'debit card not arrived'

New customer or unable to log in?

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.