Why can't I set up alerts?
If you're having problems setting up alerts it may be due to one of the following:
- No email and/or mobile recorded - You must provide us with either a valid email address or a valid 07 mobile number registered with a UK Channel Islands or Isle of Man mobile phone provider so we can send the alerts to you.
- Alert type - Some alerts can only be set up once you have opted to turn off paper statements.
- No eligible accounts - Only personal current and most savings accounts are eligible.
When you manage your alerts from the 'Alerts' section within Online Banking only accounts that can support the alerts service will be shown.
If the problem you're experiencing is not related to the reasons mentioned please call telephone banking.
You can get in touch by calling:
Jersey
01534 282850
From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850
Guernsey
01481 703860
From abroad: +44 (0) 1481 703860
Relay UK: Call 18001 01481 703860
Isle of Man
01624 637190
From abroad: +44 (0) 1624 637190
Relay UK: Call 18001 01624 637190
Gibraltar
200 77737
From abroad: 00350 200 77737
Relay UK: 18001 00350 200 77737
International banking customers
01534 282300
From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300
Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.