We’ll send a passcode either as a push notification to your mobile device or by text message to the mobile phone number we hold for you. Please note, if you have multiple mobile devices (e.g. a phone and a tablet) you may not have the app installed on every device.
These are messages we send to your mobile phone or tablet using the mobile banking app. Because the notifications come from the app you can be sure they’re from us. To receive a push notification your device needs internet access either through Wi-Fi or a mobile data connection.
You’ll need to turn on push notifications for the mobile banking app using your device. How to do this varies by manufacturer and operating system.
You’ll need to turn off push notifications for the mobile banking app using your device. How to do this varies by manufacturer and operating system. If you do turn off push notifications we’ll send future passcodes by text message instead.
If you dismissed a notification from your phone, don’t worry. You can still access it by opening the mobile banking app and tapping the notification bell.
Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support.
