I have used an ATM to withdraw money and I didn't receive anything?

If you have tried to withdraw money from an ATM and it didn't provide the amount requested, please chat to Cora, your digital assistant.

If you need help, the quickest way is using Cora, your digital assistant. Before starting a chat, please log in to online banking or our mobile app. This will verify your identity, saving you time.

• Online banking - Log in to online banking. From the home screen, click 'Chat to Cora' and type 'direct debit indemnity'.
• Mobile app - Open our mobile app. Tap 'Help' at the bottom of the screen. Choose 'Chat to Cora' and type 'direct debit indemnity'.

If you're unable to log in, please start a chat with Cora and type 'unable to log in'.