Why can't I add a payee?

Firstly you need to confirm with your payee that you have been given the correct account number and sort code details for their account.

It may be that you have already added that payee in the past through an account which has since been amended or closed or if it was added through a business account which no longer exists. To discuss the payee details further please call telephone banking using the same Security Details as Online Banking.

You can get in touch by calling:

Jersey

01534 282850

From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850

Guernsey

01481 703860

From abroad: +44 (0) 1481 703860
Relay UK: 18001 01481 703860

Isle of Man

01624 637190

From abroad: +44 (0) 1624 637190
Relay UK: 18001 01624 637190

Gibraltar

200 77737

From abroad: 00350 200 77737

International banking customers

01534 282300

From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300

Our lines are open Monday and Tuesday from 9am to 5pm, Wednesday from 10am to 5pm, and Thursday to Friday from 9am to 5pm (UK local time). We're closed on UK public holidays. Calls may be recorded.