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I turned my paper statement off, why have I received a paper statement?

I turned my paper statement off, why have I received a paper statement?

We need to send you a paper statement if we haven't been able to email you. This is either because we don't have a valid email address for you, or for other technical reasons such as that your inbox is full. You should have received a letter regarding this.

To return to paperless statements, please log on and check your email address is correct, and then update your preferences.

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