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Help and support

Using your debit card

Debit card features

You can use a Visa Debit Card to:

  • pay for goods and services online or over the phone
  • pay for anything in store using your pin code. It's safe and secure. Just carry your card, there's no need to carry cash
  • make contactless payments, without a pin code, quickly and securely for items up to £45

Making contactless payments

Pay for those small, everyday items up to £45 just by tapping your card on the terminal in shops, restaurants, cinemas and almost everywhere else.

Contactless payments have the same protection as CHIP & PIN payments.

Think you've misplaced your debit card?

Can't find your debit card? With our mobile app or online banking you can freeze your debit card so it can't be used until you find it again. When you find your card you can remove the block.

Using your debit card abroad

It's important to be aware of any fees associated with making purchases or withdrawing money from an ATM when you are abroad.

Check our debit card currency calculator to get an estimate of how much a purchase or cash withdrawal might cost.

Remember to register your travel plans before travelling

Remember to let us know your travel plans when you're travelling abroad. Telling us in advance will reduce the likelihood of your transactions being blocked.

You can register one trip at a time. It can include up to seven countries and last 90 days. Register each country you are visiting. The marker will apply to all debit cards in your name. Joint account holders should register separately. 

How do I register my travel plans?

Something else we can help you with today?