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Common Questions

Here you'll find the most commonly asked questions about ibanking.

How do I register?

Once you've downloaded the app from any Apple App Store registering is simple:

  • Read and accept the Terms & Conditions
  • Choose a passcode between five and eight digits long
  • Enter the requested digits from the PIN and password you use to log in to Online Banking

Your details will be verified and you'll be able to start using the app within minutes.

Please note that you will not be asked for any ibanking desktop security credentials during this process.

Please Note

To be able to use the ibanking app, you'll need:

  • an Apple iPad 2, 3, 4 or iPad Mini
  • Apple iOS 5.0 or above
  • NatWest sterling account
  • to be registered for Online Banking
  • to be age 11 or over

How to cancel the service

You can cancel the service at any time by deleting the application from your iPad.

Do I get charged for using this app?

NatWest do not charge you for using the app. However, standard network charges may apply. Please refer to your network provider for their charges.

When will further updates to the app be launched?

We're working on further enhancements to your app experience and hope to share these with you soon.

What security features does the app have?

Security is at the heart of our service. The service can only be accessed from your iPad using your passcode. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security. We also use recognised and independent security experts to validate the security of ibanking.

Can more than one person access the app from my iPad?

For security reasons we only allow one person to register per app. However, you can always delete and re-install the app to change the registered user.

Can I use this app on both an iPhone and iPad?

No, this app is designed specifically for use with iPad.

How can I add another account to the app?

If you have additional accounts, such as currency accounts which you wish to view within this app, you can add these either at the end of the registration process or via the Add Account button on the home screen.

This service is available to personal users only at this time.

Why are the account names different from the ibanking service?

We’re working towards aligning your ibanking account nicknames with the account names in the app. In the meantime, please use your account number and sort code to help you differentiate between accounts.

Why can I not make transfers/payments from my currency accounts?

We are working on further enhancements to your app experience and hope to share these with you soon. These will include the ability to make transfers and payments from your currency accounts.

Why are some of my accounts greyed out?

As with Online Banking, not all account types allow transfers or payments within the app. Those that don’t will be greyed out.

How long will a payment take to reach someone else’s account?

The funds should normally reach the payee’s account on the same day.

Why has my account balance not updated after a successful transfer / payment?

Occasionally you may need to log out of the app and log back in to refresh balances.

Why has my payment not reached the payee?

Please ensure that the payment has left your NatWest account and check that your payment has not been re-credited to your account due to incorrect payee details.

If this does not resolve your query, then please contact NatWest on: 01534 282880.

24 hours daily. Calls may be recorded. Your standard network call charges may apply.

How do I print from my iPad?

To print from the app you need an Airprint-enabled printer. For further details on AirPrint please visit the Apple website,

If you have a wireless printer however do not use AirPrint then visit your printer manufacturers website. Many of the major manufacturers have released an iPad app to support printing to a wireless printer e.g. HP ePrint.