Our registration process asks for personal account information, which only you should know. Our login processes need the right information, in the right order and you are only allowed so many incorrect attempts before the system locks down for security.
Online Banking security
Bank securely when you are onlineLearn more about Online Banking
We will never ask you for your full PIN or password. If you are asked for this, it will be a scam and should be reported to us.
Secure registration and login process
We have a secure registration and login process to make sure that it's you using Online Banking.
We use sophisticated levels of encryption to make sure you're safe when using the app.
Encryption is a process of encoding communication which makes it unreadable to a fraudster, should they try to intercept the traffic. This encoded information can only be decrypted by our servers.
Whenever you use Online Banking we encrypt all information which gets sent from your device to us.
Additional payment security
A card reader is a security device needed by customers looking to get the most out of their Online Banking.
A card-reader is a security device providing you with an extra level of security when using Online Banking including:
- Making a payment for the first time
- Setting up or changing regular payments
- Updating your personal details
A card-reader can be ordered using Online Banking.
Regular testing by independent experts
We take security and the protection of your money seriously.
Regular tests of our mobile and online banking systems are undertaken by independent industry experts to ensure our services meet the highest standards of security. All of our websites are monitored and protected from sophisticated attacks such as DDoS (Distributed Denial of Service).
Whether you’re banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise.
1. We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information safe
2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe
3. We'll help you protect yourself with tips on staying secure and free tools for extra security protection