Only download mobile and tablet apps from official app stores such as:
- Google Play
Genuine apps are only available from official app stores. If you download one from anywhere else it could be a scam.
We will never ask you for your full PIN or password. If you are asked for this, it will be a scam and should be reported to us.
Our mobile app leads the way when it comes to security and technology. That's why, you can log into our app with just your fingerprint, or even just by looking at your phone.
Both your fingerprint and face are unique to you - you can't forget them. Of course, you can set up a six-digit passcode to log in securely if you'd prefer.
Apple Touch ID and Face ID available on selected Apple devices. Android Fingerprint available on selected Android devices.
Don't share your mobile app security details with anyone
You should never share security details with anyone including your:
We will never ask you for these details, so if someone claiming to be from the bank asks you for these details don’t give them any information. Don’t save this information on your device either.
Did you know that anyone with a fingerprint registered on your device can use this to log into your mobile app using fingerprint login? Check all the fingerprints that are stored on your phone.
Advise us if you receive suspicious calls, texts or emails
If you receive a call, text or email asking you for your security details, be suspicious. NatWest International will never ask you for your full PIN or full password.
Be cautious about opening links contained in text messages or emails. They could lead you to a fake website. Don’t respond to messages or phone calls that you don’t recognise either.
Report a suspicious email
If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to email@example.com.
However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 0800 161 5154 (Minicom 0845 900 5961). From abroad please telephone +44 1268 500874 (Minicom +44 118 963 9148).
Reporting a suspicious text message
If you have received a suspicious text message referring to NatWest International, please forward the text to us at 0044 7860 009378 (Gibraltar customers please text 0034 638 444947).
Standard network rates apply. Please contact your network provider for more information on charges.
Keep your mobile software and apps updated
Don’t ignore those reminders to update your phone. New software updates from Apple and Android are often released to improve the security of your device. Keeping these updated will mean your phone has the latest defences against any malicious attempts.
We are always improving our mobile app with new features and the latest security software, so make sure you click the update button when you get an alert. Remember to only download the app or update from an official app store.
Don’t tamper with the security of your device
Jailbreaking or Rooting is when you remove manufacturing restrictions, often meaning you can download unofficial apps. To make sure you phone stays secure, stick with your phone’s original settings and only download official apps.
Whether you’re banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise.
1. We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information safe
2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe
3. We'll help you protect yourself with tips on staying secure and free tools for extra security protection
Secure registration process
We have a secure registration process to make sure that it's you registering your details.
Before you can use our mobile app we validate your details to ensure you are protected from fraudsters trying to register on your behalf. We'll ask you to confirm your Online Banking Customer Number and your partial PIN and Password.
We protect you with a secure passcode, fingerprint or iPhone X FaceID.
When you register for the app you are asked to set up a 5-8 passcode of your choice or enable fingerprint / iPhone X FaceID authentication. Every time you log into the Mobile Banking app you will be asked for one of these. If the app is closed, or the phone hibernates, the app will automatically log itself out.
We use sophisticated levels of encryption to make sure you're safe when using the app.
Whenever you use our mobile app we encrypt all information which gets sent from your device to us.
Encryption is a process of encoding communication which makes it unreadable to a fraudster, should they try to intercept the traffic. This encoded information can only be decrypted by our servers.
Additional payment security
Additional authentication is required before you make the first payment from your account.
Before any money is paid out of your account using the mobile banking app e.g. Pay Someone New, Pay Your Contacts or Get Cash, you must complete a second authentication process. You will only be asked to do this once. You will be prompted the first time you select to make a payment out of your account.
The app will send an activation code via a text message to the mobile number held on our systems, when you receive the code you must re-enter it into the app to active your 'Level 2' services and continue the payment.
If you have recently changed your mobile number or Online Banking PIN & Password then you must wait 3 days before you can activate your 'Level 2' services.
Regular testing by independent experts
We take security and the protection of your money seriously.
We get independent experts to regularly test, update and confirm that our systems meet the highest standards of security you expect from our other services.