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Coronavirus (COVID-19)

Support for loan customers

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What financial support may be available to me?
How to apply for support
Help with financial difficulty

What support may be available to me?

First we need to confirm whether you have had support previously.

How to apply for support

All of these options can help with a temporary reduction in outgoings. However if you reduce your payments, interest will continue to build which will mean that you'll pay more for your loan than was originally stated. So, it’s important that you only apply if you’re currently having difficulties making your loan payments.

The quickest way to apply for further support in relation to your loan payments is to answer the questions below and provide any information we ask for. We will ask you questions about your income and expenditure and how these have been impacted by Coronavirus.

Before you submit the form, please make sure all the information is correct. If not, this will cause a delay in dealing with your request.

Depending on the options you choose and your personal circumstances, we may need to discuss things further with you or request some financial documents. If so, one of our team will contact you to arrange a time and date that suits you and will outline our requirements.

Confirm your next step

Please answer a few questions about your financial circumstances to let us direct you to the support you need.

Continue
Have you already received payment support from us in relation to this loan?
Payment support includes a payment holiday. If you have received support NOT related to Coronavirus, please select 'No'.
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Are you able to begin making your loan payments in full again?
This will commence at the end of your payment holiday, and will include the missed interest payments that have accrued.
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Great, now we need you to confirm this

Open the form below to confirm your details and that you will be starting your full monthly loan repayments to include any interest that has continued to build during your loan holiday.

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What support would you like to apply for?
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Nearly there...

In order to process your request to extend your loan payment holiday, we'll need some further information from you:

  • Your name
  • Your date of birth
  • Your email address
  • Your phone number
  • Your loan reference number
  • Some additional information about your financial circumstances
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Nearly there...

In order to process your request to apply for a new loan, we'll need some further information from you:

  • Your name
  • Your date of birth
  • Your email address
  • Your phone number
  • Your loan reference number
  • Some additional information about your financial circumstances
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We'll need confirm your details and will then be in contact to discuss your options

At the next stage we'll ask you to provide:

  • Your full name
  • Date of birth
  • Email address
  • Contact number
  • The reference number from the letter we sent you about restarting payments

Alternatively, you can contact us on 01624 637 686. Calls may be recorded. Lines are open 9am to 5pm GMT, Monday to Friday.

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What kind of support would you like to apply for?
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Nearly there...

In order to process your request for a loan payment holiday, we'll need some further information from you:

  • Your name
  • Your date of birth
  • Your email address
  • Your phone number
  • Your loan reference number
  • Some additional information about your financial circumstances
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Nearly there...

In order to process your request toapply for a new loan, we'll need some further information from you:

  • Your name
  • Your date of birth
  • Your email address
  • Your phone number
  • Your loan reference number
  • Some additional information about your financial circumstances
Previous

We'll need confirm your details and will then be in contact to discuss your options

At the next stage we'll ask you to provide:

  • Your full name
  • Date of birth
  • Email address
  • Contact number
  • Your loan reference number

Alternatively, you can contact us on 01624 637 686. Calls may be recorded. Lines are open 9am to 5pm GMT, Monday to Friday.

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We're here for you

We understand that worrying about paying your loan either now or in the future can cause a great deal of stress, but it’s important to talk to us now, so please do get in touch. Our friendly team is on hand to help you. We’ll listen to you and walk you through the options available.

You can also visit our page on financial difficulties, where we have some practical tips and links to independent agencies who can also give you support and advice.

Get help with financial difficulty