Banking with us

Your new Debit Mastercard®

Your new Debit Mastercard

We’re switching to Debit Mastercard and all our customers will soon receive a new replacement debit card. Nothing is changing with your account, and your card will work in just the same way.

We’ve decided to move to Mastercard as it allows us to offer a better overall service to our customers. We'll let you know closer to the time when you can expect to receive yours through the letterbox.

Around this time, your old Visa card will stop working, so please take a look at how to get started with your new Debit Mastercard

We won't contact you to request any personal details, so any requests you get could be a scam. We've gathered some information so you can help protect yourself from fraud and scams.

New card, new design

We've been working on a new debit card design to mark our transition from Visa to Debit Mastercard. All customers will receive a card which has been specifically designed to be easier to use, particularly if you’re blind or partially sighted.

Your new card has several key features:

  • A notch carved out of the side, to help you work out which way round to insert your card into a cash machine or card reader
  • A series of raised dots or lines, so you’ll know which card is your NatWest International card
  • 50% larger telephone numbers on the back of the card to make reading easier

What you need to do

Common questions

Will my new debit card be accepted everywhere?

Your Debit Mastercard will be accepted locally and internationally almost anywhere. This includes card payments, either in store or online.

You can use your debit card to make contactless payments wherever you see the contactless symbol. The maximum payment limits may vary when you’re abroad.

Remember that there could be additional costs added when shopping or withdrawing money while using your debit card abroad.

Payment questions

Protect yourself against scams

Swot up on scams

Knowing the most common scams and how to spot them is a great way to stay safe.

Check your transactions

Unsure about a payment? Check the retailer name to see if it's legitimate.

Check payment details

Check the payee you've entered versus details held by their bank with Confirmation of Payee.

Visit our Fraud & Security hub

Our hub is a handy resource to help you stay safe and secure when banking.

Something else we can help you with today?