For our social media channels including Facebook and Twitter

Social media house rules

These House Rules apply to social media accounts operated by The Royal Bank of Scotland International Limited trading as NatWest International (NatWest International) on social media platforms, including however not limited to, Facebook, LinkedIn, Twitter and YouTube.

What you need to know

Any references in these House Rules to 'you', 'your' or 'yours' are references to the person(s) using our social media accounts.

We have designed these House Rules so you can interact with us in a safe and appropriate way. If you do not accept these House Rules, please do not use our social media accounts.

NatWest International is a member of NatWest Group. For information about our group of companies please visit www.natwestgroup.com and select 'Who we are'.

Unless we state otherwise, our social media accounts are only intended for residents of the jurisdictions in which we operate.

The basic rule for using our social media accounts is only post information you are happy for everyone to see.

Do's and don'ts


  • Do keep your comments or messages succinct.
  • Do keep comments or messages on-topic.
  • Do only comment or message us with your own opinions.


  • Don't comment or message personal or confidential information.
  • Don't use offensive, indecent or obscene language that could be discriminatory or promotes discrimination of any kind, or that may be considered as bullying or harassment;
  • Don't use our social media accounts to incite, condone or encourage conduct which could result in a criminal offence, civil liability or otherwise breach any laws or regulations including any laws regarding competition.
  • Don't comment or message anything that could be considered defamatory or embarrassing, or damaging to an individual, company or entity's reputation.
  • Don't post links or direct others to material containing viruses, corrupted files or anything that may cause damage to or interfere with computer hardware or software or to material which is offensive, indecent, obscene or may otherwise breach the terms of use of the relevant social media account.
  • Don't use our social media accounts in any way which is anti-competitive or could be expected to give rise to anti-competitive behaviour.

If you don't comply with these House Rules we may delete your comments or block you from our social media accounts.

Views and opinions

Social media platforms are independent third party websites and are not associated with us or NatWest Group; we can't control what they do.

With the exception of our own comments and messages, the views and opinions expressed on our social media accounts are the views and opinions of the person posting the information and are not our views or those of NatWest Group. While we try to ensure that the information on our site is current, we cannot guarantee that the information provided on our social media accounts will be complete, accurate or up-to-date.

Using your comments, ideas and images

You confirm any material (like suggestions, ideas, videos or photos) you post or message to our social media accounts belongs to you and does not infringe anyone else's intellectual property rights. Unless prohibited by the social media platform's own terms of use, you also grant us and NatWest Group a non-exclusive royalty-free, perpetual, worldwide licence to use develop, reproduce, modify, adapt, publish, distribute, and display the material in any medium.


If you would like to make a formal complaint about the financial or other services we provide, please follow our complaints procedure. If you do make a complaint through our social media accounts, we will try to collect details of the complaint, using secure communication. We will attempt to resolve your complaint through our standard customer complaint procedure.

Other information