Social Media House Rules | NatWest International

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Our social media house rules

For our social media channels including Facebook and Twitter


These House Rules apply to social media accounts operated by The Royal Bank of Scotland International Limited trading as NatWest International (NatWest International) on social media platforms, including however not limited to, Facebook, LinkedIn, Twitter and YouTube.

Any references in these House Rules to 'you', 'your' or 'yours' are references to the person(s) using our social media accounts.

We have designed these House Rules so you can interact with us in a safe and appropriate way. If you do not accept these House Rules, please do not use our social media accounts.

NatWest International is a member of The Royal Bank of Scotland Group. For information about our group of companies please visit and select 'About Us'.

Unless we state otherwise, our social media accounts are only intended for residents of the jurisdictions in which we operate.

The basic rule for using our social media accounts is only post information you are happy for everyone to see.

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Our social media house rules

Do's and don'ts



  • Do keep your comments or messages succinct.
  • Do keep comments or messages on-topic.
  • Do only comment or message us with your own opinions.



  • Don't comment or message personal or confidential information.
  • Don't use offensive, indecent or obscene language that could be discriminatory or promotes discrimination of any kind, or that may be considered as bullying or harassment;
  • Don't use our social media accounts to incite, condone or encourage conduct which could result in a criminal offence, civil liability or otherwise breach any laws or regulations including any laws regarding competition.
  • Don't comment or message anything that could be considered defamatory or embarrassing, or damaging to an individual, company or entity's reputation.
  • Don't post links or direct others to material containing viruses, corrupted files or anything that may cause damage to or interfere with computer hardware or software or to material which is offensive, indecent, obscene or may otherwise breach the terms of use of the relevant social media account.
  • Don't use our social media accounts in any way which is anti-competitive or could be expected to give rise to anti-competitive behaviour.

If you don't comply with these House Rules we may delete your comments or block you from our social media accounts.

Management of our social media accounts

Our social media accounts may be managed by RBS employees and / or third parties appointed by the RBS. We cannot moderate what others post about us or the RBS before it is posted, but we may (if we are able) remove posts which don't comply with our House Rules.

Views and opinions

Social media platforms are independent third party websites and are not associated with us or the RBS; we can't control what they do.


With the exception of our own comments and messages, the views and opinions expressed on our social media accounts are the views and opinions of the person posting the information and are not our views or those of the RBS. While we try to ensure that the information on our site is current, we cannot guarantee that the information provided on our social media accounts will be complete, accurate or up-to-date.


If you would like to make a formal complaint about the financial or other services we provide, please follow our complaints procedure. If you do make a complaint through our social media accounts, we will try to collect details of the complaint, using secure communication. We will attempt to resolve your complaint through our standard customer complaint procedure.

Using your comments, ideas and images

You confirm any material (like suggestions, ideas, videos or photos) you post or message to our social media accounts belongs to you and does not infringe anyone else's intellectual property rights. Unless prohibited by the social media platform's own terms of use, you also grant us and the RBS a non-exclusive royalty-free, perpetual, worldwide licence to use develop, reproduce, modify, adapt, publish, distribute, and display the material in any medium.

Our materials and intellectual property

Our names, images, trade marks and other materials contained on our social media accounts are protected by intellectual property rights. You must not use these materials for any reason without our express consent.

External websites

Where there are links to third party websites or resources, whether posted by us or a third party, you access these at your sole discretion and at your own risk. We are not responsible or liable for any damage caused by third party websites or resources.


Please note that external websites are governed by their own terms of use and privacy policies and you should read these carefully.


Our comments or messages are not intended to provide any financial, investment or professional advice and shall not be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. You should obtain advice from a qualified financial advisor before making any investment decision.


We reserve the right to amend these House Rules at any time without prior notice. We will notify you on our social media account when there has been a change to these House Rules. You should make sure you are complying with the current House Rules.


We reserve the right to close our social media accounts at any time, without prior written notice.


Please do not issue any formal notices to us through our social media accounts. These should be sent to our registered office address which is indicated below within the ‘Regulatory information’ section.

Governing law

These House Rules are governed by the laws of Jersey and any dispute regarding these House Rules shall be subject to the non-exclusive jurisdiction of the Royal Court of Jersey.

Regulatory information

The Royal Bank of Scotland International Limited trading as NatWest International (NatWest International). Royal Bank House, 71 Bath Street, St. Helier, Jersey, JE4 8PJ. Tel. 01534 282850. Regulated by the Jersey Financial Services Commission.


Guernsey business address: Royal Bank Place, 1 Glategny Esplanade, St. Peter Port, Guernsey, GY1 4BQ. Tel. 01481 703860. Regulated by the Guernsey Financial Services Commission and licensed under the Banking Supervision (Bailiwick of Guernsey) Law, 1994, as amended, the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002, and the Protection of Investors (Bailiwick of Guernsey) Law, 1987, as amended.


Isle of Man business address: 2 Athol Street, Douglas, Isle of Man IM99 1AN. Tel. 01624 637190. Licensed by the Isle of Man Financial Services Authority in respect of Deposit Taking, Investment Business and registered as a General Insurance Intermediary.


NatWest International is the registered business name of The Royal Bank of Scotland International Limited under the Business Names Registration Act. Gibraltar business address: NatWest International House, 57 Line Wall Road, Gibraltar. Tel. 200 77737 or 200 73200. Regulated and authorised by the Financial Services Commission, Gibraltar to undertake Banking and Investment Business from 55 and 57 Line Wall Road and Gibraltar.


Our services are not offered to any person in any jurisdiction where their advertisement, offer or sale is restricted or prohibited by law or regulation or where we are not appropriately licensed.

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