Coronavirus | NatWest International

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Coronavirus (COVID-19) Support Hub

We're here to help you

An update from us

We understand that these are uncertain times, and many of you may be worried. If you’re concerned about being affected financially or being unable to get to the branch due to coronavirus, we’re here to help.

We'll use this page to let you know what help and support is available, and to give you updates on our services.

Support for our Personal & Premier customers

We've put a range of measures in place to help support you if you're experiencing financial difficulties as a result of the outbreak.

Please note that if you decide to call us, calls may be recorded for training and monitoring purposes. 

Changes to our branch opening

In order to support social distancing recommendations and provide support for both our community and our colleagues, we regret that we are unable to provide face to face banking services in all of our branches until further notice.


Please visit our Branch Locator tool to see the latest updates on which branches are remaining open in your local area.

Calling us

We're currently experiencing extremely high call volumes and apologise for any delay in helping with your request.

If you’re impacted financially due to the coronavirus (COVID-19) pandemic and require financial support within the next 72 hrs, please call us and one of our colleagues will answer your call as soon as possible.


To allow us to focus on customers who need us urgently, please avoid calling the line if financial support is not required in the next 72 hrs. Instead, if you have a general question about the support available that is not answered on our Support Centre, please complete our support form and a member of our team will contact you as soon as possible.

Gold account fee break

The majority of our Gold account benefits are travel related and, based on current travel restrictions, we have decided to suspend the monthly £18 Gold account fee with immediate effect for all existing Gold account customers.

 

Whilst the fee is suspended you will still be covered by all the Gold account benefits including the ability to make claims under our travel insurance. We will keep the suspension of the monthly fee under review and will advise you when the fee is reintroduced.

 

During this period we will not be accepting any new Gold account applications or requests to upgrade accounts to Gold from existing customers.

Mortgage payment breaks

Mortgage payment breaks of up to 3 months on NatWest International Mortgages, to support with the impact of coronavirus. You can find out more and enquire about a mortgage payment break here.

Loan payment breaks

Loan payment breaks of up to 3 months on NatWest International loans, to support with the impact of coronavirus. You can find out more and enquire about a loan payment break here.

Overdraft fee break

From the 3rd April we're giving a three month break from overdraft fees to all our personal customers using their overdraft. You will only pay arranged overdraft interest, as we are suspending all overdraft fees for both arranged and unarranged borrowing.

 

Debit card withdrawal limit increase

Request an increase in your NatWest International Debit Card cash withdrawal limit of up to £500 to help you access your money. To do this, please get in touch.

Debit card contactless payment increase

To help pay for the things you need, without handling cash, the contactless payment limit on all debit cards will be increased from £30 to £45, from 1st April.

Access to cash

We understand that, to help pay for the things you need, you may need access to cash but may not have a means of travelling to a branch or cash machine.
 

We have a team on hand to talk through the options available to you. If you need to access cash but are unable to, please call us on the relevant number below or complete our support form and we'll be in touch as soon as possible.
 

Jersey: 01534 282850 

Guernsey:
 01481 703860 

Isle of Man: 01624 637190 

Gibraltar: 200 77737
 

Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded. Calls charged at standard network rate.

Need other financial assistance?

If you need further assistance with your finances, visit our struggling financially page to explore the different ways we can support you.

 

Supporting our business customers

We've put a range of measures in place to help support you and your business if you're experiencing financial difficulties as a result of the outbreak.

Please note that if you decide to call us, calls may be recorded for training and monitoring purposes.

Disruption Guarantee Scheme for Jersey, Guernsey or Isle of Man businesses

If you are concerned about being impacted financially due to coronavirus (COVID-19), or being unable to get to the bank, we are here to support you.


If you need our help please speak to your usual point of contact or get in touch.
 

Looking for funding to support your business through these challenging times?
We want to reassure you that we are working closely with local government to ensure that you can continue to operate during this difficult time.
 

Through a Government Disruption Guarantee Scheme, our existing Business Banking customers (Sole Traders, Partnerships, Limited Companies, Charities and Clubs and Societies) can apply for a loan to assist trading through this period.  
 

More about our Disruption Guarantee Scheme
  

Businesses in Gibraltar

If you are concerned about being impacted financially due to coronavirus (COVID-19), or being unable to get to the bank, we are here to support you.
 

If you need our help please speak to your usual point of contact or get in touch.

Business Overdraft fees

From the 6th April 2020 to 30 June 2020 all business customers with an overdraft of up to £5,000 will be given a break from overdraft fees. You can find the full details of this on our business overdraft page.

Removal of electronic payment charges

For Business Banking, Corporate & Commercial and Local Real Estate customers

 

As part of our commitment to supporting our customers who may be affected by the impact of Coronavirus (COVID-19) we have removed all electronic payment charges for the next 12 months. The new tariff will apply from 9 April 2020 to 8 April 2021.

 

We’re monitoring the potential impact of Coronavirus (COVID-19) for our customers to ensure we can support them appropriately through any period of disruption, if you have any questions or concerns please do speak to your usual contact at the bank. We’re here to help. 

 

Tariff for Business Banking, Corporate & Commercial and Local Real Estate customers

Changes to our branch opening

In order to support social distancing recommendations and provide support for both our community and our colleagues, we regret that we are unable to provide face to face banking services in all of our branches until further notice.


Please visit our Branch Locator tool to see the latest updates on which branches are remaining open in your local area.

Calling us

We're currently experiencing extremely high call volumes and apologise for any delay in helping with your request.

If you’re impacted financially due to the coronavirus (COVID-19) pandemic and require financial support within the next 72 hrs, please call your usual contact or call us on one of our listed numbers and one of our colleagues will answer your call as soon as possible.

Beware of scammers

We want to keep you safe. Scammers are taking advantage of the worry and uncertainty being caused by coronavirus (COVID-19). It could be easy to let your guard slip, but keeping your money safe and secure really is more important than ever.

With scammers looking to exploit every opportunity they can, don’t become a victim – by sharing the tactics scammers are using right now, we can help you keep yourself, your family, friends and those in your local community safe. For more information on how we can help keep you and your money safe and secure, please visit our security centre.

Digital ways to bank with us

We understand the importance of banking from the security of your own home. Our range of digital banking services could help.

Our Mobile App

 

Manage your finances from the palm of your hand with our mobile app.

Download and register for our Mobile App today

Our Mobile App is available to customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries.

Online Banking
 

Manage and keep track of your finances 24/7 with our Online Banking service.

Register for Online Banking today

Online Banking is available to customers aged 11+ with a NatWest International account.

 

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