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Supporting our customers impacted by coronavirus (COVID-19)

We're currently experiencing extremely high call volumes and apologise for any delay in helping with your request

If you’re impacted financially due to the coronavirus (COVID-19) pandemic and require financial support within the next 72 hours, please call us and one of our colleagues will answer your call as soon as possible.

To allow us to focus on our customers that need us urgently, please avoid calling the line if financial support is not required in the next 72 hours.

If you have a general question about the support available that is not answered on our coronavirus (COVID-19) support hub, or need assistance with registration for digital banking services, please complete this form and a member of our team will contact you as soon as possible.

To find out more about mortgage payment holidays or to apply for one, visit our Mortgage payment holiday page.

This form is for customers who bank in Jersey, Guernsey, Isle of Man and Gibraltar only. If your account is held in the UK, please visit the UK page for further information.

How can we help?

Find out more or enquire about a loan payment break

Find out more or enquire about a mortgage payment break

The information you supply on this form will be used for the purpose of providing you with the service you requested. By supplying your telephone number or email address, you are giving your consent for us to contact you in any of these ways in connection with the request.

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