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Customer research

Become a Customer Champion

Be the voice of the community

Here at NatWest International, we believe that the only way to build a better bank is to listen to and act upon customer feedback.

Join our panel of Customer Champions for your chance to shape new products and services, and improve the way we communicate with our customers.

The benefits of becoming a Customer Champion

Represent your community

Be the voice of your community, helping us to meet customers' banking and financial needs.

Participation incentives

Be rewarded with vouchers when you take part in research activities.

Behind the scenes access

Get exclusive access to new ideas as they are being developed and be the first to hear about the actions we are taking in response to your feedback.

What to expect when you become a Customer Champion

  1. 01

    Island Global Research will email you an invite to take part in research and development activities.

  2. 02

    You'll be asked to give your feedback, which will be shared anonymously with us.

  3. 03

    We'll listen to your views, and share back with you the actions that we are taking to improve.

  4. 04

    After participating in a research activity, you'll get a voucher to say thank-you for helping to improve our customers' experience.

Research topics coming soon

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Customer communications

Research into whether communication is clear and well received by our customers
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Branch design

Research to gauge customer opinion on possible future branch designs and layout

New product development

Research into green products, investment offerings and cryptocurrency

Important information about your data

Become a Customer Champion today

Complete the short form to sign up

When you click 'Sign up now' you'll be taken to the Island Global Research website to complete your registration to join the panel.