Our customer research panel is independently managed by Island Global Research. Available to NatWest International customers only.
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Customer research
Become a Customer Champion
Be the voice of the community
Here at NatWest International, we believe that the only way to build a better bank is to listen to and act upon customer feedback.
Join our panel of Customer Champions for your chance to shape new products and services, and improve the way we communicate with our customers.
Represent your community
Be the voice of your community, helping us to meet customers' banking and financial needs.
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Participation incentives
Be rewarded with vouchers when you take part in research activities.
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Behind the scenes access
Get exclusive access to new ideas as they are being developed and be the first to hear about the actions we are taking in response to your feedback.
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What to expect when you become a Customer Champion
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Island Global Research will email you an invitation to take part in research and development activities.
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You'll be asked to give your feedback, which will be shared anonymously with us.
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We'll listen to your views, and share back with you the actions that we are taking to improve.
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After participating in a research activity, you'll get a voucher to say thank-you for helping to improve our customers' experience.
Research topics coming soon
Important information about your data
- You won’t get any marketing emails, and Island Global Research will only contact you a few times a year, when we need your help.
- The panel will be managed, and all research with the panel conducted, in accordance with the Market Research Society’s code of conduct.
- By signing up to become a Customer Champion you are consenting to Island Global Research handling personal information about you for research purposes. You can view Island Global Research's full privacy policy here.
- No personal identifiable data will be shared with NatWest International or third party organisations. Any research findings shared with us will be anonymised, and where appropriate presented in aggregate.
- You will be able to unsubscribe at any time.
Become a Customer Champion today
Complete the short form to sign up
When you click 'Sign up now' you'll be taken to the Island Global Research website to complete your registration to join the panel.