Why am I shown a payment notification when I try to cancel a direct debit due today?

If you have a payment notification message saying a direct debit payment has been made today, we will not have been able to retrieve it as it will have already gone.

You can cancel a direct debit online up to 8.20pm (UK time) on the day the payment is due to be taken from your account.

If you cancel your direct debit at or after 8.20pm (UK time), future payments will have been cancelled. However the payment due today has already gone.

Before you cancel a direct debit you should usually let the payee know that you're about to do this.

If you believe the payment has been requested in error, please contact a branch or telephone banking.

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You can get in touch by calling:

Jersey

01534 282850

From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850

Guernsey

01481 703860

From abroad: +44 (0) 1481 703860
Relay UK: Call 18001 01481 703860

Isle of Man

01624 637190

From abroad: +44 (0) 1624 637190
Relay UK: Call 18001 01624 637190

Gibraltar

200 77737

From abroad: 00350 200 77737
Relay UK: 18001 00350 200 77737

International banking customers

01534 282300

From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.