By knowing more about yourself, our colleagues will be able to offer a better support when you interact with us. By telling us once, the information will be available for our colleagues on our systems whether you choose to bank with us online, call us or pop into one of our branches.
You will have full control of what you share and can let us know how we can support you with your banking. If your circumstances change or you no longer wish to have that information recorded, you can change or remove it at any time.
Once information has been recorded it is then available to colleagues to ensure:
- Colleagues are aware of how to provide additional support
- You do not need to repeat any support requirements in every interaction with us
- Colleagues have enough information to be able to adapt their service to suit the individual customer
- Banking My Way also serves to promote the services we offer by proactively suggesting additional support that is linked to your situation