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International mortgages

Support with your mortgage application

Mortgage help and support

Take advantage of our mortgage resources which are here to help you better understand the process, the terms, and our available products.

Trouble shooting in our mortgage application portal

Here are a few quick and easy ways that may resolve issues you're experiencing with our online mortgage application portal.

  1. 01

    STEP 1 – Check you're using the correct operating system and browser

    Our portal is designed to work on the following devices, operating systems and web browser versions:

    Device

    Operating system

    Web browser version

    Windows

    Windows 10

    Chrome (93)/Edge (92)/ Firefox (91)

    Windows

    Windows 10

    Chrome (92)/Edge (91)/ Firefox (90)

    Android

    Android 11

    Chrome/Firefox/Samsung browser

    Android

    Android 11

    Chrome/Firefox/Samsung browser

    iPad

    iOS 14 (latest)

    Chrome/Safari

    iPad

    iOS 13 (latest -1)

    Chrome/Safari

    MacBook

    11.5 Big Sur (latest)

    Safari (14)/ Chrome (93)

    MacBook

    10.5 Catalina (latest -1)

    Safari (13)/ Edge (92)

    iPhone

    iOS 14 (latest)

    Chrome/Safari

    iPhone

    iOS 13 (latest -1)

    Chrome/Safari

  2. 02

    STEP 2 – Clear your browsing history

    If you're running on a supported device, operating system and web browser version, then:

    1. Clear your browser history
    2. Restart your device
    3. Try again
  3. 03

    STEP 3 – Get in touch with your Mortgage Specialist

    If the same error is experienced, you'll need to get in touch with your Mortgage Specialist with a description of what is happening.

    Please include:

    1.  What you are trying to do
    2. Your application reference (if there is one)
    3. The device type you're using
    4. The operating system installed on your device
    5. The web browser version you're using
    6. A screenshot of the whole screen

    For example: "I’m trying to Edit the application NWI-00001112 with Chrome V102.0.5005.63/ Desktop Windows 10, however the screen becomes frozen - please see attached screenshot."

Frequently asked questions

Submitting mortgage application documents

Other common questions

Phone us

01624 632345

Our lines are open Monday to Friday 9am – 5pm, excluding bank holidays.

Calls may be recorded.