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Emergency contact numbers

Reporting fraud
Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...

Jersey: 01534 282850 
From abroad: +44 1534 282850 

Guernsey: 01481 703860 
From abroad: +44 1481 703860 

Isle of Man: 01624 637190 
From abroad: +44 1624 637190 

Gibraltar: 200 77737 or 200 73200 
From abroad: 00350 200 77737 or 00350 200 73200

 

Lines are open Monday to Friday 7am - 7pm, Saturday 8am - 1pm. Outside these hours please call 0800 032 5963 (+44 131 339 7609 from outside the UK).

 

Please be prepared to answer some security questions so we can verify your identity.

Report a lost or stolen card / cheque book
If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can...

Jersey: 01534 282850 
From abroad: +44 1534 282850 

Guernsey: 01481 703860 
From abroad: +44 1481 703860 

Isle of Man: 01624 637190 
From abroad: +44 1624 637190 

Gibraltar: 200 77737 or 200 73200 
From abroad: 00350 200 77737 or 00350 200 73200

 

Lines are open Monday to Friday 7am - 7pm, Saturday 8am - 1pm. Outside these hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK).

 

If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN.

Gold travel insurance helpline
Wherever you are in the world, emergency medical assistance is just a telephone call away...

Telephone: 020 8763 3040 
From abroad: +44 (0) 20 8763 3040


Lines are open 24 hours a day, 7 days a week.
 

Email: internationalassistance@healix.com

General contact numbers

Telephone banking
You can contact our telephone banking team by calling...

Jersey: 01534 282850 
From abroad: +44 1534 282850 

Guernsey: 01481 703860 
From abroad: +44 1481 703860 

Isle of Man: 01624 637190 
From abroad: +44 1624 637190 

Gibraltar: 200 77737 or 200 73200 
From abroad: 00350 200 77737 or 00350 200 73200


Lines are open Monday to Friday 7am - 7pm, Saturday 8am - 1pm. Calls may be recorded.


To use telephone banking you require to be enrolled for the service and have your PIN and password to hand.

Mobile Banking
If you are experiencing an issue with our mobile app, you can contact us for support...

Telephone: 0345 366 7004 
From abroad: +44 2381 244182


Lines are open Monday to Saturday 8am-6pm. Calls may be recorded.

ibanking
If you're using ibanking and you'd like to speak to someone about an issue you can call...

Telephone: 01534 282880 
From abroad: +44 1534 282880


Lines are open Monday to Friday 9am-5pm (except bank holidays). Calls may be recorded.

Concierge service
Gold customers have access to a 24/7 concierge service...

Gold customers have access to Ten, one of Europe leading concierge services helping them make the most of their valuable free time, from flight and holiday bookings to last minute gifts.


Telephone:
 02392 676060 
From abroad: +44 2392 676060

 

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

Mortgages
We have dedicated mortgage teams who can help answer your mortgage questions...

Channel Islands, Isle of Man or Gibraltar properties


Jersey:
 01534 282262 
Guernsey: 01481 703809 
Isle of Man: 01624 637676 
Gibraltar: 00350 200 14477


Lines are open Monday to Friday 9am-5pm except bank holidays. If outside of our opening hours, please leave a message and a member of the team will contact you as soon as possible. Calls may be recorded.



United Kingdom properties


Dedicated broker line:
 +44 1624 632444 
Existing borrowers: +44 1624 632323 
New borrowers (Buy to Let only): +44 (0) 1624 632345

 

Lines are open Monday to Friday 9am-5pm except bank holidays. Calls may be recorded.

Credit cards
Have a credit card with NatWest? If you need to call the numbers you'll need are...

Classic Customers

Telephone: 0370 333 9091 
From abroad: +44 1268 508 018

 

Gold customers

Telephone: 0370 333 1993 
From abroad: +44 1268 508 018

 

Platinum customers

Telephone: 0370 909 3715 
From abroad: +44 1268 508 018 

 

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

Customer information pack queries
Our dedicated team can help answer questions in relation to your customer information pack...

Jersey: 01534 282007 
From abroad:+44 1534 282007 

Guernsey: 01481 708407 
From abroad:+44 1481 708407 

Isle of Man: 01624 637007 
From abroad: +44 1624 637007 

Gibraltar: 200 14307 
From abroad: 00350 200 14307 

International: +44 1534 282007 

Email us (for Customer Information Pack queries only) 
cust.support@natwestinternational.com


Lines are open Monday to Friday 9am - 5pm. Calls may be recorded.

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