How to pay in a cheque using our mobile app

You can deposit most types of cheques as long as they are in pounds sterling. This includes UK Government Payable Orders, postal orders, bankers' drafts and Building Society cheques however not travellers' cheques, bank giro credits and various non-standard cheques.

If we don't accept a particular type of cheque, the app won't accept the cheque and you will be directed to take the cheque to a branch.

This is a free service for personal customers however data rate charges may apply which might be charged by the mobile network provider if you are using your device whilst not connected to a Wi-Fi network.

For Business Banking customers, if you pay for depositing cheques, your usual cheque tariff will be applied for each deposit. You will not be charged a credit fee.

Each cheque deposited using the app in the past 99 days is listed in the Deposit History tab at the top right of the ‘Deposit a cheque’ screen. This shows you the cheque details including images.

To check the status of cheques deposited via the app, please click on the account the cheque was deposited to and click ‘My Transactions’ where your detailed balance information is displayed. Any cheques not yet cleared will be shown as a pending transaction. If there are any issues with cheques you've paid in, we’ll contact you.

Please retain the cheque until the money is available in your account.

You should write ‘paid in’ on the back of the cheque and keep it for at least 7 days in case we need to contact you about it.

Please retain the cheque until the money is available in your account.

If there are any problems with the cheque you've paid in, we'll contact you using the most recent postal address you’ve given us. You can check the address we hold for you in the Profile section of your app. The first line of your address is shown in Manage my personal details.

Please retain the cheque until the money is available in your account.

The funds should be available to you within 2 working days, as long as you submit your cheque before 6pm. If you submit your cheque before 6pm on a Tuesday, for example, the funds should be available to you on Wednesday. If you submit your cheque after 6pm on Tuesday, the funds should be available on Thursday.

If the cheque is submitted after 6pm it will be processed the next working day which means that funds will be available 2 days after submission.

We do not process payments over weekends or bank holidays, so if you submit cheques after 6pm on Friday or over the weekend, funds should become available to you on Tuesday.