Registered customers can use the 'Message Us' feature in our mobile app or the ‘Need help?’ online chat service within online banking.
We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you're satisfied with how your complaint was resolved.
We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.
You can use our online form to give us some feedback. We're always looking for ways to improve and your feedback is important to us.
Our switch service will move everything across from your old account to your new NatWest International account within 7 working days. All your direct debits and standing orders will be moved as part of the switch.
It’s completely free and is backed by an industry-wide guarantee.
