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eQ online banking

Log in to eQ using our mobile app

eQ Mobile app is available to eQ online banking customers using a compatible Apple or Android device. Touch ID and Face ID are available on selected Apple devices. Android Fingerprint is available on selected Android devices.

Using eQ Mobile to authenticate your log in

The eQ Mobile app provides a quick and convenient way to authenticate your eQ online banking log in.

Before you can use the eQ Mobile app to log in, you'll need:

  • your eQ System Administrator to enable the relevant permission on your eQ user profile.
  • to register your details in the eQ Mobile app using your smartcard and reader.

Once you're registered, you can use the eQ Mobile app or your smartcard and reader to log in to eQ online banking.

How to log in using eQ Mobile app

To log in to eQ online banking using the eQ Mobile app:

  • Enter your Customer number, Username and Password, then select Log in.
  • Select Log in via eQ Mobile app.
  • Accept the confirmation message.
  • A unique identifier code will appear on screen for up to 2 minutes.
  • Open the eQ Mobile app.
  • Select Check for log in requests or Review now.
  • Three identifier codes will be displayed in the app. Select the code that matches the identifier code shown in eQ online banking.

Once the codes match, you'll be logged in to eQ online banking.

Common questions