eQ Support Centre

How can we help?

How to log into eQ

You can use the eQ Mobile app or your smartcard and reader to log in to eQ online banking.

To use the eQ Mobile app, your eQ System Administrator will need to enable the relevant permission on your eQ user profile.

Common questions about eQ

Other questions

Payment questions

eQ scheduled downtime

To allow for regular maintenance, eQ will be unavailable between 5pm and 9pm (UK time) on the following days:

  • Saturday, 13 April 2024
  • Saturday, 11 May 2024
  • Saturday, 8 June 2024
  • Saturday, 13 July 2024
  • Saturday, 10 August 2024

There may be occasions where essential maintenance is required that falls outside of the above schedule. Details for downtime not mentioned above will be communicated in advance in the Communications area within eQ.

We apologise for any inconvenience caused.

eQ terms

These terms apply to eQ, the Electronic Banking Service provided by The Royal Bank of Scotland International Limited, The Royal Bank of Scotland International Limited trading as NatWest International (NatWest International) and The Royal Bank of Scotland International Limited trading as Isle of Man Bank (Isle of Man Bank) (each the Bank). They form part of the eQ Agreement made between the Customer and the Bank.

The eQ Agreement consists of the Customer's mandate with the Bank (Mandate), the eQ Application Form and these terms.

These terms are in addition to the Bank's Non-personal terms applicable to the Customer's Accounts which also apply to eQ unless derogated from in these terms.

Legal details

The Royal Bank of Scotland International Limited trading as NatWest International (NatWest International ). Registered Office: Royal Bank House, 71 Bath Street, St. Helier, Jersey, JE4 8PJ. Tel. 01534 282850. Regulated by the Jersey Financial Services Commission.

Guernsey business address: Royal Bank Place, 1 Glategny Esplanade, St. Peter Port, Guernsey, GY1 4BQ. Tel. 01481 703860. Regulated by the Guernsey Financial Services Commission and licensed under the Banking Supervision (Bailiwick of Guernsey) Law, 1994, as amended, the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002, and the Protection of Investors (Bailiwick of Guernsey) Law, 1987, as amended.

Isle of Man business address: 2 Athol Street, Douglas, Isle of Man, IM99 1AN. Tel. 01624 637190. Licensed by the Isle of Man Financial Services Authority in respect of Deposit Taking, Investment Business and registered as a General Insurance Intermediary.

NatWest International is the registered business name of The Royal Bank of Scotland International Limited under the Business Names Registration Act.  Gibraltar business address: National Westminster House, 57 Line Wall Road, Gibraltar. Tel. 200 77737 or 200 73200. Regulated and authorised by the Financial Services Commission, Gibraltar to undertake Banking and Investment Business from 55 and 57 Line Wall Road, Gibraltar.