Common questions about eQ
eQ scheduled downtime
To allow for regular maintenance, eQ will be unavailable during the following days between 5pm and 9pm (UK time):
- Saturday, 9th January 2021
- Saturday, 13th February 2021
- Saturday, 13th March 2021
- Saturday, 10th April 2021
- Saturday, 8th May 2021
- Saturday, 12th June 2021
We apologise for any inconvenience caused.
These Terms apply to eQ, the online banking service provided by The Royal Bank of Scotland International Limited, The Royal Bank of Scotland International Limited trading as NatWest International (NatWest International) and Isle of Man Bank Limited (each the Bank). They form part of the eQ Agreement made between the Customer and the Bank.
The eQ Agreement consists of the Customer’s mandate with the Bank (Mandate), the eQ Application Form and these Terms.
These Terms are in addition to the Bank's Non-Personal Terms applicable to the Customer's Accounts which also apply to eQ unless derogated from in these Terms.
The Royal Bank of Scotland International Limited trading as NatWest International (NatWest International ). Registered Office: Royal Bank House, 71 Bath Street, St. Helier, Jersey, JE4 8PJ. Tel. 01534 282850. Regulated by the Jersey Financial Services Commission.
Guernsey business address: Royal Bank Place, 1 Glategny Esplanade, St. Peter Port, Guernsey, GY1 4BQ. Tel. 01481 703860. Regulated by the Guernsey Financial Services Commission and licensed under the Banking Supervision (Bailiwick of Guernsey) Law, 1994, as amended, the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002, and the Protection of Investors (Bailiwick of Guernsey) Law, 1987, as amended.
Isle of Man business address: 2 Athol Street, Douglas, Isle of Man, IM99 1AN. Tel. 01624 637190. Licensed by the Isle of Man Financial Services Authority in respect of Deposit Taking, Investment Business and registered as a General Insurance Intermediary.
NatWest International is the registered business name of The Royal Bank of Scotland International Limited under the Business Names Registration Act. Gibraltar business address: National Westminster House, 57 Line Wall Road, Gibraltar. Tel. 200 77737 or 200 73200. Regulated and authorised by the Financial Services Commission, Gibraltar to undertake Banking and Investment Business from 55 and 57 Line Wall Road, Gibraltar.