For non-personal accounts closed due to compliance and regulatory requirements

Account reclaims

For non-personal customers. To download the business account signatory mandate you must be using a Windows or MAC device. Mobile devices running Android or iOS are currently not supported. Please download the form to your hard drive and then open using Adobe Acrobat Reader.

Why was the account closed?

As part of our ongoing compliance and regulatory procedures, we are required to periodically review our records and ensure certain information that we hold is up to date. If we do not receive the relevant information within a certain period then we must close the business account(s).

Funds from these account(s) are retained and may be reclaimed subject to completion of the Reclaim form together with a formal payment instruction from appropriately authorised representatives.

What do I need to do?

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