Help & support for eQ Mobile
eQ Mobile app is available to eQ online banking customers using a compatible Apple iPhone. Touch ID & Face ID are available on selected Apple devices.
Installing eQ Mobile
- Ensure your system administrator has enabled eQ Mobile permissions on your profile
- Search for eQ Mobile in the Apple App Store
- Install the app on one device only
- Register your connections using your smartcard & reader
eQ Mobile is only available for Apple iPhones with operating system version 12.4 or above. Visit the Apple Support website to confirm your device's operating system.
Using the app and biometrics
We have an eQ Mobile Team available to support customers using eQ Mobile or you can contact the eQ Helpdesk for further assistance.
eQ Mobile Team
If you need assistance please use Web Chat.
Or email the eQ Helpdesk.
eQ Helpdesk email: firstname.lastname@example.org
The eQ Helpdesk is available Monday to Friday, 9am-5pm (Excluding Bank holidays).