Help & support for eQ Mobile
Installing eQ Mobile
- Ensure your system administrator has enabled eQ Mobile permissions on your profile
- Search for eQ Mobile in the Apple App Store (for iPhones) or the Google Play Store (Android devices)
- Install the app on one device only
- Register your connections using your smartcard & reader
eQ Mobile is only available for Apple iPhones with operating system version 12.4 above and Android devices with operating system version 6 or above.
Using the app and biometrics
We have an eQ Mobile Team available to support customers using eQ Mobile or you can contact the eQ Helpdesk for further assistance.
eQ Mobile Team
If you need assistance please use Web Chat.
Or email the eQ Helpdesk.
eQ Helpdesk email: email@example.com
The eQ Helpdesk is available Monday to Friday, 9am-5pm (Excluding Bank holidays).