eQ Mobile

eQ Mobile common questions

How to install eQ Mobile

To install the eQ Mobile app on your device:

  • search for 'eQ Mobile' in the Apple App Store or Google Play Store
  • tap to download and install the app (on one device only)
  • register your customer numbers using your smartcard & reader

Common questions

Registering your customer number

Using the app and biometrics

Accounts and balances

Technical issues

Need assistance?

You can contact the eQ Helpdesk using Web Chat on eQ online banking or email us on:


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