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Emergency contact numbers

Reporting fraud
Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...

Jersey: 01534 282850 
From abroad: +44 1534 282850 

Guernsey: 01481 703860 
From abroad: +44 1481 703860 

Isle of Man: 01624 637190 
From abroad: +44 1624 637190 

Gibraltar: 200 77737 or 200 73200 
From abroad: 00350 200 77737 or 00350 200 73200

 

Lines are open Monday to Friday 7am - 7pm, Saturday 8am - 1pm. Outside these hours please call 0800 032 5963 (+44 131 339 7609 from outside the UK).

 

Please be prepared to answer some security questions so we can verify your identity.

Report a lost or stolen card / cheque book
If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can...

Jersey: 01534 282850 
From abroad: +44 1534 282850 

Guernsey: 01481 703860 
From abroad: +44 1481 703860 

Isle of Man: 01624 637190 
From abroad: +44 1624 637190 

Gibraltar: 200 77737 or 200 73200 
From abroad: 00350 200 77737 or 00350 200 73200

 

Lines are open Monday to Friday 7am - 7pm, Saturday 8am - 1pm.

 

If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN.

Visit our security centre to get more information about reporting fraud and further details on how we may try and contact you.

General contact numbers

Telephone banking
You can contact our telephone banking team by calling...

It's easy to use online banking and the mobile app to do most of your banking with us, for anything else call us on:


Jersey:
 01534 282850 
From abroad: +44 1534 282850 

Guernsey: 01481 703860 
From abroad: +44 1481 703860 

Isle of Man: 01624 637190 
From abroad: +44 1624 637190 

Gibraltar: 200 77737 or 200 73200 
From abroad: 00350 200 77737 or 00350 200 73200


Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.


Lines are open Monday to Friday 7am - 7pm, Saturday 8am - 1pm. Calls may be recorded. Calls charged at standard network rate.

Mobile Banking
If you are experiencing an issue with our mobile app, you can contact us for support...

Telephone: 0345 366 7004 
From abroad: +44 2381 244182


Lines are open Monday to Saturday 8am-6pm. Calls may be recorded.

ibanking
If you're using ibanking and you'd like to speak to someone about an issue you can call...

Telephone: 01534 282880 
From abroad: +44 1534 282880


Lines are open Monday to Friday 9am-5pm (except bank holidays). Calls may be recorded.

Credit cards
Have a credit card with NatWest? If you have any questions here are the contact numbers...

Classic customers

Telephone: 0370 333 9091 
From abroad: +44 1268 508 018

 

Gold customers

Telephone: 0370 333 1993 
From abroad: +44 1268 508 018

 

Platinum customers

Telephone: 0370 909 3715 
From abroad: +44 1268 508 018 

 

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

How are we doing?

Need to make a complaint?
Information on our complaints process and how to make a complaint online.

If you don't get the best service, we always encourage you to tell us, so that we can put it right.

We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved.

Find out how to complain

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