Reporting fraud
Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...
Jersey: 01534 282961
From abroad: +44 1534 282961
Guernsey: 01481 703845
From abroad: +44 1481 703845
Isle of Man: 01624 697741
From abroad: +44 1624 697741
Gibraltar: 200 14400
From abroad: 00350 200 14400
Lines are open Monday to Friday 9am - 5pm except public holidays. Outside these hours please call 0800 032 5963 (+44 131 339 7609 from outside the UK).
Please be prepared to answer some security questions so we can verify your identity.
Report a lost or stolen card / cheque book
If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can...
Jersey: 01534 282961
From abroad: +44 1534 282961
Guernsey: 01481 703845
From abroad: +44 1481 703845
Isle of Man: 01624 697741
From abroad: +44 1624 697741
Gibraltar: 200 14400
From abroad: 00350 200 14400
Lines are open Monday to Friday 9am - 5pm except public holidays.
If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN.
Visit our security centre to get more information about reporting fraud and further details on how we may try and contact you.
Telephone banking
You can contact our Telephone banking team by calling...
It's easy to use online banking and the mobile app to do most of your banking with us, for anything else call us on:
Jersey: 01534 282961
From abroad: +44 1534 282961
Guernsey: 01481 703845
From abroad: +44 1481 703845
Isle of Man: 01624 697741
From abroad: +44 1624 697741
Gibraltar: 200 14400
From abroad: 00350 200 14400
Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded. Calls charged at standard network rate.
Mobile banking
If you are experiencing an issue with our mobile app, you can contact us for support...
Telephone: 0345 366 7004
From abroad: +44 2381 244182
Lines are open Monday to Saturday 8am - 6pm. Calls may be recorded.
ibanking
If you're using ibanking and you'd like to speak to someone about an issue you can call...
Telephone: 01534 282961
From abroad: +44 1534 282961
Lines are open Monday to Friday 9am - 5pm (except bank holidays). Calls may be recorded.
Credit cards
Have a credit card with NatWest? If you have any questions here are the contact numbers...
Classic customers
Telephone: 0370 333 9091
From abroad: +44 1268 508 018
Gold customers
Telephone: 0370 333 1993
From abroad: +44 1268 508 018
Platinum customers
Telephone: 0370 909 3715
From abroad: +44 1268 508 018
Lines are open 24 hours a day, 7 days a week. Calls may be recorded.
Need to make a complaint?
Information on our complaints process and how to make a complaint online.
If you don't get the best service, we always encourage you to tell us, so that we can put it right.
We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved.
Experienced great service with us?
Use our online form to nominate the member of staff for a service award.
We're really pleased you've received great service from us.
Want to leave us some feedback?
We're always looking for ways to improve. Use our online form to give feedback.
Your feedback is important to us - we really appreciate you taking the time.
