Business help

How to contact us

Day-to-day contacts

It's easy to use online banking and the mobile app to do most of your banking with us, for anything else call us.

Other ways to contact us

Registered customers can use the 'Message Us' feature in our mobile app or the ‘Need help?’ online chat service within online banking.

Get help in an emergency

Reporting fraud or a suspicious transaction

Have you noticed any suspicious transactions or think you're a victim of fraud?

Report a lost or stolen card or cheque book

If you've lost your card or cheque book let us know as soon as you can.

Letting us know you've moved

It is important to make sure we have your up-to-date address details on record. If your address has changed or is about to change, you can let us know using our change of address form.

The form can be used to update:

  • Your principal trading address
  • Your preferred correspondence address

for the following types of accounts:

  • Sterling account(s)
  • Currency account(s)

If your personal address has also changed, you can find instructions on how to update your personal accounts on our Manage Your Details page

How are we doing?

Need to make a complaint?

Tell us, so we can put it right

We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you're satisfied with how your complaint was resolved.

Received great service from us?

Recognise a member of staff

We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.

Want to leave us some feedback?

Tell us what we're doing well

You can use our online form to give us some feedback. We're always looking for ways to improve and your feedback is important to us.

Something else we can help you with today?