Introducing our secure Mortgage Broker Portal

If you’ve not placed business with us before, you’ll need to apply and be accepted onto our Broker Panel before we can accept a mortgage application from you. Once you are accepted you can register for the online broker portal to submit and manage your applications online.

If you're already on our Broker Panel please contact us on 01624 632444 or brokers@natwestint.com to speak to one of our dedicated Mortgage Specialists about getting registered for the online broker portal.

Not right now, however it’s something we are working towards in the future.

Yes, each broker will be sent their own invitation to register and have a unique log in.

You will only be able to see the applications submitted under your own profile. 

To complete this stage we need you to answer a few questions to confirm the application is within our appetite. For example, the applicant’s age, country of residence, property location, buyer type, etc.

Once you’ve completed these questions your application will automatically move to Stage 2.

At this stage you need to:

• upload all of the requested documents for the application
• confirm you’ve downloaded, read and forwarded all of the important information to the applicant

You’ll then be able to hit 'submit' and your application will automatically move to Stage 3.

Once you hit 'submit', your application will move to Stage 3 automatically.

When your Mortgage Specialist begins to review your submitted documents they’ll move the application onto Stage 4.

As they review each document, if any don’t meet our requirements, they’ll let you know the reason so that you can re-upload an updated version, e.g. blurry image, corrupt file. The application will be moved back to Stage 2 until you re-upload the documents and hit submit again.

At Stage 4 your Mortgage Specialist will keep you updated on the progress of the application through all our internal and external checks. Ticks will appear against each of the 5 sub-stages as they’re completed:

• Identity verified
• Income verified
• Address verified
• Valuation complete
• Credit Approval

Your Mortgage Specialist will move the application to Stage 5 when it is fully approved.

Your Mortgage Specialist will move the application to Stage 6 when they’ve requested that your Offer Letter is prepared.

They’ll make your offer pack available for download when it’s ready, which will include the terms and conditions and any special conditions of the offer.

Your Mortgage Specialist will advise you what you need to do next and how to return the signed Offer Letter, as this is not something we can do via the portal right now, but we’re working on it.

Your Mortgage Specialist will move the application to Stage 7 when the funds have been released.

Yes, you can submit multiple applications at one time by creating a new application for each submission. Your customer’s name and unique reference number will be quoted on each notification to help you distinguish between your different customers.

Yes, you’ll be able to download all the documents required for the application. You can then upload the completed documents in the broker portal rather than submitting by email. 

Yes, you can upload documents individually to the portal however you will not be able to click submit without all documents being uploaded.

The Mortgage Specialist will still be able to see the documents that have been uploaded before you submit. 

You will be notified of any documents that do not meet our requirements. We will also include the reason for the document not being accepted (e.g. corrupt file, blurry image).

We will continue to use HooYu to confirm the customer’s identity. The customer will be sent a link by the Mortgage Specialist asking them to submit proof of identity.

You can upload digital copies of proof of address into the broker portal, however we will continue to require original certified copies to be sent to us by post or courier. 

Based on your answers to the initial questions in the broker portal you will be given a tailored list of all the documents you need to download, upload and send to us in order to proceed.

As your applications progress through the various stages you’ll be sent an email notification to alert you and call out any action you’ll need to take. Your customer’s name and unique reference number will be quoted on each notification.

Timescales for mortgage applications very much depends on the individual application and requirements. You can always check the portal for the current status of your application.

Yes you can send messages to your Mortgage Specialist from within the portal. All messages sent & received will be stored within each application.

Yes, of course.

By introducing this broker portal we want to make submitting applications easier and make communicating with us more convenient. However supporting you is important to us. Your Mortgage Specialist will be happy to continue to support you through your mortgage application on the phone if you wish.

You can log into the portal anytime to see how your applications are progressing through the various stages.

When you select an application, on the right-hand side of the screen the section 'Steps Completed so Far' highlights which stage the mortgage application has reached. 

When a particular activity has been completed a tick will appear at the left-hand side of that activity.

You can review our commonly asked mortgage questions.